Experienced Customer Service Representative – Remote Medicaid Member Support

At arenaflex, we're committed to delivering exceptional services and solutions that create meaningful outcomes for our clients and the people who count on them. As a dedicated team member, you'll have the opportunity to thrive, make a difference, and be part of a culture that values individuality and innovation.

About arenaflex

arenaflex is a leading provider of mission-critical services and solutions, partnering with Fortune 100 companies and over 500 governments to drive exceptional results. Our team is passionate about creating a positive, employee-friendly culture that supports our clients and empowers our associates to grow and succeed.

Job Summary

We're seeking an experienced Customer Service Representative to join our remote team, providing exceptional support to Medicaid members in the State of Iowa. As a key member of our team, you'll be responsible for delivering high-quality customer service, resolving issues, and providing accurate information to our clients. If you're passionate about making a difference and have a strong commitment to customer satisfaction, we encourage you to apply.

Responsibilities

* Act as the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates

• Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
• Accurately document enrollment requests and status changes
• Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
• Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements

Requirements

* Basic understanding of a call center environment in a customer service role and quality monitoring processes

• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
• Ability to problem solve through analysis and ongoing feedback
• Achieve results through knowledge, empathy, and commitment
• Ability to work with people of diverse backgrounds
• High School diploma or GED
• Background required
• Must reside within 1 hour driving distance from Des Moines, IA

Preferred Qualifications

* Ability to problem solve through analysis and ongoing feedback

• Achieve results through knowledge, empathy, and commitment
• Ability to work with people of diverse backgrounds
• Ability to adhere to a break and lunch schedule
• Excellent typing and grammar skills
• Ability to navigate a computer
• Ability to understand and utilize policy
• Excellent customer service skills
• Excellent phone etiquette skills
• Reliable internet access

What We Offer

* Competitive hourly rate of $18.00 per hour

• Paid training with equipment provided
• Full-time schedule (40 hours a week)
• Career growth opportunities
• PerkSpot employee discount program
• Full benefit options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time

Work Environment and Culture

* Remote work environment with flexible scheduling

• Collaborative and supportive team culture
• Opportunities for professional growth and development
• Recognition and rewards for outstanding performance
• Access to cutting-edge technology and tools

How to Apply

If you're passionate about delivering exceptional customer service and making a difference in the lives of our clients, we encourage you to apply. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Accommodations for Individuals with Disabilities

If you require accommodations to apply for or compete for employment with arenaflex, please submit your request through our website. We're committed to providing a fair and inclusive hiring process for all candidates.

Vaccination Policy

arenaflex values the health and safety of our associates, their families, and our community. While we do not require vaccination for most of our jobs, we do require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex. Apply for this job