Experienced Full Stack Customer Service Representative – Medicaid Member Support
At arenaflex, we're dedicated to delivering mission-critical services and solutions that create exceptional outcomes for our clients and the millions of people who count on them. As a Remote Call Center Customer Service Representative, you'll have the opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day.
About arenaflex
arenaflex is a leading provider of innovative solutions and services that empower governments and Fortune 100 companies to achieve their goals. With a strong commitment to excellence, we strive to create a positive, employee-friendly culture that supports our clients and our associates. Our team is passionate about making a real impact, and we're looking for talented individuals like you to join us on this journey.
Job Summary
We're seeking an experienced Full Stack Customer Service Representative to join our team in Des Moines, IA. As a Medicaid Member Support specialist, you'll be the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. You'll provide one-to-one telephone contact with applicants, beneficiaries, and enrollees, accurately documenting enrollment requests and status changes, and maintaining technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies.
Key Responsibilities
- Act as the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. - Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles. - Accurately document enrollment requests and status changes. - Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone. - Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies. - Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.
Requirements
- Basic understanding of a call center environment in a customer service role and quality monitoring processes. - Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers. - Ability to problem solve through analysis and ongoing feedback. - Achieve results through knowledge, empathy, and commitment. - Ability to work with people of diverse backgrounds. - High School diploma or GED. - Background required. - Must reside within 1 hour driving distance from Des Moines, IA.
Preferred Qualifications
- Ability to problem solve through analysis and ongoing feedback. - Achieve results through knowledge, empathy, and commitment. - Ability to work with people of diverse backgrounds. - Ability to adhere to a break and lunch schedule. - Excellent typing and grammar skills. - Ability to navigate a computer. - Ability to understand and utilize policy. - Excellent customer service skills. - Excellent phone etiquette skills. - Reliable internet access.
What We Offer
- $18.00 per hour pay rate (bi-weekly pay). - Paid Training with Equipment provided. - Full-time schedule (40 hrs. a week). - Career Growth Opportunities. - PerkSpot- Employee discount program. - Full Benefit Options.
Work Environment and Culture
At arenaflex, we value our associates and strive to create a positive, employee-friendly culture that supports our clients and our team. Our work environment is collaborative, dynamic, and focused on excellence. We're committed to providing opportunities for growth and development, and we're passionate about making a real impact.
Compensation and Benefits
The pay for this role is $18.00 per hour. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. arenaflex provides a variety of benefits to employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
Accommodations for Individuals with Disabilities
People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by submitting their request through this form that must be downloaded: [insert link]. Complete the form and then email it as an attachment to [insert email]. You may also .
Vaccination Policy
At arenaflex, we value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.
How to Apply
If you're a motivated and customer-focused individual who is passionate about making a real impact, we encourage you to apply for this exciting opportunity. Click the link below to submit your application: Apply for the job now! Apply for this job Apply for this job