Senior UX Designer – Transforming Delivery Experiences for Millions at arenaflex
Join arenaflex's innovative team of designers and researchers as we revolutionize the way millions of customers communicate and confirm their delivery locations. As a Senior UX Designer on the Amazon Delivery Customer Experiences team, you will play a crucial role in transforming uncertainty about addresses into moments of confidence and control. With a focus on creating intuitive solutions that bridge the gap between how people naturally think about places and how delivery systems understand them, you will work closely with multi-disciplinary teams to craft a unified experience that makes even the most complex location scenarios feel remarkably simple to navigate.
About arenaflex
arenaflex is a global leader in e-commerce, and our commitment to innovation and customer satisfaction is unparalleled. With a diverse group of designers and researchers, we operate within the broader arenaflex Delivery Experience design organization, which includes teams focused on operational and transportation experiences critical to the success of the holistic delivery journey. We value individuals who drive inspiration, collaboration, and connection by bringing their authentic selves to work and respecting everyone's unique voices.
Key Responsibilities
As a Senior UX Designer on the Amazon Delivery Customer Experiences team, you will be responsible for:
- Bringing forward innovative ideas and solutions to raise the bar on customer experience with delivery
- Effectively advocating and designing for the customer through objective data such as market analysis, customer insights, technical constraints/opportunities, and business insights
- Partnering closely with business and development teams to plan and balance immediate changes with long-term, scalable solutions
- Quickly and thoroughly creating user flows, wireframes, visual designs, and prototypes to effectively concept and communicate detailed interaction behaviors that support decision making and development
- Assessing and optimizing the effectiveness of new and existing features by proactively planning, performing, and advocating validation techniques like usability testing, user research, and interpreting analytic data
- Presenting design work to UX partners, cross-disciplinary teams, and executive leaders
About the Team
The Amazon Delivery's Customer Experience team (ADX CX) is a diverse group of designers and researchers that share our experiences and help each other succeed. We operate within the broader arenaflex Delivery Experience design organization that includes teams focused on operational and transportation experiences critical to the success of the holistic delivery journey. We value individuals who drive inspiration, collaboration, and connection by bringing their authentic selves to work and respecting everyone's unique voices.
Qualifications
To be successful in this role, you will need:
- 8+ years of design experience
- An available online portfolio
- Experience defining and maintaining design patterns and UX standards
- Experience with best practices for Product and Experience Design (including User Interfaces, Information Architecture, and Interaction Design)
- Experience in end-to-end design projects from design strategy through execution
- Knowledge of best practices for information architecture and product design
- Experience designing and prototyping with tools such as Figma, Photoshop, Illustrator, Proto.io, HTML, or similar
Preferred Qualifications
* Experience designing customer-facing retail products
- Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps
- Experience presenting to and effectively advising partners within and outside of design
- Experience identifying and informing data needs to communicate strategic and tactical recommendations
Work Environment and Company Culture
arenaflex is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers arenaflexians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.
Compensation and Benefits
arenaflex offers a total compensation package that includes a full range of medical, financial, and/or other benefits. The base pay for this position ranges from $127,100/year in our lowest geographic market up to $211,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package.
How to Apply
If you are a motivated and creative UX designer looking to make a meaningful impact on the delivery experience for millions of customers, we encourage you to apply for this exciting opportunity. Please submit your resume, cover letter, and online portfolio to apply for the Senior UX Designer position on the Amazon Delivery Customer Experiences team at arenaflex. Apply for this job