Experienced Customer Service Representative – Beverage Delivery Space

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a leading national brand in the beverage delivery space, we're seeking a highly skilled and motivated Customer Service Representative to join our team. If you're a customer-centric professional with a passion for delivering world-class service, we want to hear from you!

About arenaflex

arenaflex is a well-established company in the beverage delivery space, dedicated to providing our customers with the best possible experience. We're committed to innovation, quality, and customer satisfaction, and we're looking for like-minded individuals to join our team. Our company culture is built on a foundation of teamwork, respect, and open communication, and we offer a dynamic and supportive work environment that encourages growth and development.

Job Summary

As a Customer Service Representative, you'll be the face of arenaflex, providing exceptional service to our residential and commercial clients. You'll be responsible for responding to incoming calls, resolving customer issues, and providing creative solutions to meet their needs. If you're a customer-focused professional with excellent communication skills and a passion for delivering world-class service, we want to hear from you!

Responsibilities

* Respond to incoming calls from existing residential and commercial clients with a goal of providing world-class customer service and diagnosing customer needs and concerns

• Handle difficult customer calls in a courteous and professional manner
• Correctly enter information into our Customer Relationship Management (CRM) system according to the customer's needs and/or concerns
• Communicate company policies and provide creative approaches to resolve customer issues such as billing errors or service opportunities
• Display exceptional decision-making and problem-solving capabilities to take immediate action on all calls
• Achieve monthly sales/product education goals by making recommendations from our healthy hydration portfolio
• Use negotiation skills to provide alternative approaches to resolve customer issues and take immediate action to retain customers support channels
• Primarily phone-based support

Qualifications

* High school diploma, GED, or equivalent work experience

• Minimum of 1-year previous customer service and/or call center experience
• Previous experience with live chat and/or customer retention is a plus but not required
• Ability to thrive in a fast-paced environment
• Ability to display business maturity at all times and work efficiently without on-site supervision

Technical Qualifications and Requirements

* The employee must have a space in his or her place of residence suitable for the installation of a Home Agent workstation

• Work environment must be free from distractions, including any background noise that impacts the customer experience
• The work environment should be kept in a tidy condition and suitable for safekeeping of confidential and sensitive customer information
• Prior experience with setting up and troubleshooting remote workstation (i.e. computer, phone, modem, router, etc.) preferred
• Must have an internet connection with a minimum of 100 mbps download and 15 mbps upload speed from a reliable internet provider (Cable, DSL or Fiber Optic/FiOS providers only). You may not use satellite internet providers
• Your computer must be directly connected to router/modem via Ethernet cable as you cannot use a wireless (WIFI) connection

Call Volume

* Typically 40-50 calls per day

What We Offer

* Competitive salary and benefits package

• Opportunity to work with a leading national brand in the beverage delivery space
• Dynamic and supportive work environment that encourages growth and development
• Career growth opportunities and learning benefits
• Work-life balance and flexible scheduling
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and customer-focused professional with a passion for delivering world-class service, we want to hear from you! Please submit your resume by clicking the "Apply Now" button below. We can't wait to hear from you!

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