Experienced Bilingual Customer Support Specialist - Overnights at arenaflex
Join arenaflex, a leading distributor of shipping, industrial, and packaging materials, as a Bilingual Customer Support Specialist - Overnights. As a key member of our customer service team, you will be responsible for delivering exceptional service to our customers, providing product recommendations, and handling account inquiries using world-class technology. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
About arenaflex
arenaflex is a family-owned company with over 9,000 employees across 13 locations in North America. We are committed to offering exceptional benefits and perks to our employees, and we are proud to be a drug-free workplace. As a leader in our industry, we are dedicated to providing our customers with the best possible service and products.
Why Work at arenaflex?
* Learn and Grow: In-depth training helps you sharpen your communication and problem-solving skills.
- Develop Your Career: Our professional environment offers one-on-one peer mentoring and room to grow in your career.
- Connect with Colleagues: Build strong relationships in our collaborative in-person setting with regular team events.
Job Responsibilities
As a Bilingual Customer Support Specialist - Overnights, you will be responsible for:
- Processing customer orders, making product recommendations, and handling account inquiries using world-class technology.
- Being a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.
- Building business relationships with customers over phone, email, and chat.
- Understanding customer needs and recommending arenaflex's best solutions.
- Helping customers navigate arenaflex's website and online ordering.
Minimum Requirements
* High school diploma or equivalent. Bachelor's degree preferred.
- Excellent problem-solving, listening, and communication skills.
- Prior customer service experience is a plus, but if you are eager to learn, we will train you!
- Bilingual (English/Spanish) - fluent in both verbal and written forms.
Benefits
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
- Employee Perks:
+ Best-in-class, clean, modern facilities. + First-class fitness center and nearby walking path.
Work Environment and Schedule
* Full-Time Hours: Friday - Tuesday, 9 PM to 5:30 AM
- Training Hours - Days: Monday - Friday, 8:30 AM - 5 PM (approximately 6 - 7 months)
Compensation
* Pay from $27 to $32 per hour with significant growth and earning potential!
- Includes $4 Shift Differential
How to Apply
If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and to apply for the Bilingual Customer Support Specialist - Overnights position. Apply for the job now! Apply for this job Apply for this job