Experienced Full Stack Customer Service Representative – Medicaid Member Support

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two calls are ever the same? If so, we invite you to join arenaflex's dynamic Customer Service Team as a Remote Call Center Customer Service Representative. In this role, you will be the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates, providing top-notch support and guidance to help them navigate the program.

About arenaflex

arenaflex is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our dedicated associates are the backbone of our organization, and we're committed to creating exceptional outcomes for our clients and the millions of people who count on us. At arenaflex, individuality is valued and celebrated every day, and we're proud to offer a culture that fosters growth, learning, and innovation.

The Role

As a Remote Call Center Customer Service Representative, you will be responsible for:

• Acting as the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates
• Providing one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
• Accurately documenting enrollment requests and status changes
• Entering application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
• Maintaining technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies
• Providing clear, complete, accurate, and objective information based on a full understanding of program requirements

Requirements

To succeed in this role, you will need:

• A basic understanding of a call center environment in a customer service role and quality monitoring processes
• The ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
• The ability to problem solve through analysis and ongoing feedback
• The ability to achieve results through knowledge, empathy, and commitment
• A high school diploma or GED
• A background check
• Residency within 1 hour driving distance from Des Moines, IA

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Excellent typing and grammar skills
• Ability to navigate a computer
• Ability to understand and utilize policy
• Excellent customer service skills
• Excellent phone etiquette skills
• Reliable internet access

What We Offer

As a valued member of our team, you can expect:

• A competitive hourly rate of $18.00
• Paid training with equipment provided
• A full-time schedule (40 hours a week)
• Career growth opportunities
• PerkSpot employee discount program
• Full benefit options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time

Work Environment and Culture

Our remote work environment is designed to promote flexibility, productivity, and work-life balance. As a member of our team, you will have access to:

• A state-of-the-art virtual workspace with cutting-edge technology
• Regular virtual team meetings and training sessions
• Opportunities for professional development and growth
• A culture that values diversity, equity, and inclusion

Compensation and Benefits

arenaflex is committed to providing a comprehensive compensation and benefits package that supports the well-being of our associates. In addition to the hourly rate, you may be eligible for a bonus or incentive based on business need. We also offer a variety of benefits, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Accommodations for Individuals with Disabilities

If you require a reasonable accommodation to apply for or compete for employment with arenaflex, please submit your request through our accommodation form. We are committed to providing a fair and inclusive hiring process for all candidates.

Apply Now!

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Click the link below to submit your application and join our dynamic team at arenaflex. Apply for the job now! Apply for this job Apply for this job