Experienced Inbound Customer Service Representative (WFH) – Medical Equipment and Sleep Therapy Support
At arenaflex, we're dedicated to providing high-quality medical products and services to patients across the country. As a national leader in home medical equipment, we're seeking a skilled and compassionate Inbound Customer Service Representative to join our team. If you're passionate about delivering exceptional customer experiences and have a strong background in medical sales or customer service, we want to hear from you.
About arenaflex
arenaflex is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. With hundreds of locations across 45 states, we're committed to providing high-quality medical products, services, and outstanding customer care.
Job Summary
We're seeking a dedicated Sleep Therapy Inbound Customer Service Representative to join our Sleep Central Inbound Call Center in Murray, KY. As a key member of our team, you'll be responsible for providing exceptional customer service to patients and families, ensuring accurate and timely processing of orders, and maintaining a high level of product knowledge. If you're a team player with excellent communication skills and a passion for delivering outstanding customer experiences, we encourage you to apply.
Key Responsibilities
* Acts as patient advocate to resolve questions or concerns
- Collects patient, source information, and inputs data into e-Intake
- Completes thorough verification for products and services
- Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines
- Develops and maintains working knowledge of current products and services offered by arenaflex
- Identifies and resolves problems in a timely manner
- Makes outbound calls as needed to collect patient data
- Manages all aspects of initial intake via high-volume inbound phone calls
- Processes related patient paperwork if assigned
- Processes tickets to ensure timely fulfillment of product orders
- Provides basic technical customer service assistance for CPAP equipment
- Provides education to patients and location employees on CPAP supplies
- Uses e-Intake proprietary system to maintain accuracy and quality control throughout initial patient contact and data input
Essential Qualifications
* High school diploma or GED equivalent
- One to three years of related prior work experience in a team-oriented environment
- Experience in medical field and administrative record management
- Strong customer service background
- Ability to effectively communicate in English, both oral and written, with physicians, employees, and patients
- Helpful, knowledgeable, and polite while maintaining a positive attitude
- Ability to interpret a variety of instructions in a variety of communication mediums
- Knowledge of billing reimbursement and insurance policies and requirements preferred
- Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
- Knowledge of medical billing practices preferred
- Medical terminology
- Multi-tasking along with attention to detail
- Self-motivation, organized, time-management, and deductive problem-solving skills
- Work independently and as part of a team
Preferred Qualifications
* Experience in sleep therapy or medical sales
- Knowledge of CPAP equipment and supplies
- Experience with e-Intake proprietary system
- Ability to work in a fast-paced environment with multiple priorities
Work Environment and Culture
* Work from home after successful completion of in-office training and meeting expectations with management approval
- Monday to Friday, 8:30 am to 5 pm
- Collaborative and dynamic team environment
- Opportunities for professional growth and development
- Competitive compensation and benefits package
Compensation and Benefits
* Pay starting at $15.50 per hour
- Monthly Bonus program opportunity with potential unlimited earnings
- Generous paid time off and paid holidays
- Overtime pay for non-exempt hourly positions based on business needs
- Commission for Account Executives
- Fixed and variable rate car reimbursement for Area Managers and Account Executives
- Employee discount program
- Employee recognition program
- Bonus and incentive opportunities
- Mileage reimbursement (when applicable for the position)
- Telephone reimbursement (when applicable for the position)
- EAP
- 401k
- Medical, Prescription, Dental, and Vision
- HSA and FSA/Dependent Care FSA
- Life Insurance, Disability, Accidental death, Identity protection, and Legal services
- Meru Health Mental health and Mercer SmartConnect Medicare programs
- Livongo Diabetes and High Blood Pressure programs
- Healthcare Bluebook and RX Savings solutions programs
- HEPB and TB vaccinations
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We appreciate your interest in arenaflex and look forward to reviewing your application.
Equal Opportunity Employer
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job