Experienced Bilingual (French/English) Customer Service Representative – Hybrid Workforce Opportunity at arenaflex

At arenaflex, we're a dynamic and innovative company that's revolutionizing the home improvement industry with our cutting-edge lead and workflow management platform. As a leading provider of solutions for some of North America's largest home improvement businesses, we're committed to delivering exceptional customer experiences that exceed expectations. Our full-service contact center in Fort Lauderdale, Florida, is the heartbeat of our operation, and we're seeking an enthusiastic and self-motivated Customer Service Representative to join our team.

About arenaflex

arenaflex is a subsidiary of Financeit, a company that acquired us in 2017. With a rich history of innovation and a passion for delivering exceptional customer experiences, we've grown to become a powerhouse in the home improvement industry. Our platform powers over $3 billion in annual sales, and our contact center is the go-to destination for customers seeking support and guidance throughout their project journey.

The Role

As a Customer Service Representative at arenaflex, you'll be the face of our company, interacting with customers in a fast-paced environment that requires flexibility, adaptability, and a passion for delivering exceptional service. You'll be responsible for:

• Answering incoming calls and responding to customer requests with empathy and professionalism
• Working in a fast-paced environment, adapting to changing guidelines and priorities with ease
• Booking appointments for customers with a high degree of data accuracy
• Maintaining excellent written and verbal communication skills, both in English and French
• Identifying and escalating issues to supervisors, ensuring that customer concerns are addressed promptly and effectively
• Informing clients by explaining procedures, answering questions, and providing information in a clear and concise manner
• Maintaining and improving quality results by adhering to standards and guidelines

Requirements

To succeed in this role, you'll need:

• A high school diploma or equivalent
• A minimum of one year of experience in an inbound/outbound call center or retail environment
• Excellent oral and written communication skills in both English and French
• The ability to multitask, speaking on the phone, using the computer, and typing simultaneously
• The ability to type at least 25 words per minute
• Experience in providing exceptional customer service and maintaining established quality requirements
• The ability to pass a background check
• Fluency in both English and Standard French (not French Creole)

Benefits

As a valued member of our team, you'll enjoy a range of benefits, including:

• The opportunity to continue working from home in our post-pandemic workplace
• Eligibility for medical, dental, and vision benefits after 60 days of continuous employment
• $15,000 life insurance (company-paid)
• 401K plan eligibility after one year of service, with a company match of up to 4%
• Paid time off – earn 10 days per year after a 90-day probationary period
• A $200 monthly incentive bonus plan
• Weekly/monthly gift card drawings/contests for meeting goals
• Career learning and development programs
• A casual dress code

Work Environment and Culture

At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals who share our values. We believe in:

• Empowering our employees to take ownership of their work and make a meaningful impact
• Fostering a culture of innovation, creativity, and continuous learning
• Providing opportunities for growth and development, both personally and professionally
• Celebrating diversity and promoting inclusivity in all aspects of our business

Compensation and Perks

We offer a competitive salary and a range of benefits that reflect our commitment to our employees' well-being and success. We're proud to offer a compensation package that includes:

• A competitive salary
• A comprehensive benefits package, including medical, dental, and vision benefits
• A 401K plan with a company match of up to 4%
• Paid time off and holidays
• A $200 monthly incentive bonus plan
• Weekly/monthly gift card drawings/contests for meeting goals

How to Apply

If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we'd love to hear from you! Please submit your application, and we'll contact you if you become selected for a phone interview.

Equal Opportunity Employer

arenaflex is an equal opportunity employer, and we're committed to creating a diverse and inclusive work environment. We welcome applications from qualified candidates of all backgrounds and perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Apply Now

Don't miss this opportunity to join our dynamic team and make a meaningful impact in the home improvement industry. Apply now, and let's work together to deliver exceptional customer experiences that exceed expectations! Apply for this job