Experienced Medical Billing Customer Support Specialist - 2nd Shift Remote Opportunity at arenaflex

Are you passionate about delivering exceptional customer service and navigating the complexities of medical billing? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join our arenaflex team as an Experienced Medical Billing Customer Support Specialist in a 2nd Shift Remote role.

About arenaflex

arenaflex is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We empower patients to manage their health and treatment at home, keeping them engaged in their care and leading a more comfortable and productive life. With hundreds of locations across 45 states, we provide high-quality medical products, services, and outstanding customer care.

Job Summary

We are seeking a dedicated and detail-oriented Customer Support Specialist to join our CPAP Centralized Care Team - REMOTE. As a key member of our team, you will provide exceptional support to patients, referral sources, and employees, ensuring accurate and timely processing of new orders, resolving issues, and providing education on our products and services. This is a 2nd Shift Remote opportunity, allowing you to work from the comfort of your own home.

Key Responsibilities

As an Experienced Medical Billing Customer Support Specialist, you will be responsible for:

• Providing exceptional customer service to patients, referral sources, and employees, ensuring timely and accurate resolution of issues
• Processing new orders, including collecting patient and referral source information, inputting data into IMBS and eIntake, and printing tickets
• Maintaining accuracy and quality control throughout patient contact and data entry
• Developing and maintaining a working knowledge of current products and services, Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines
• Conducting insurance verification and eligibility for services/products
• Collecting co-pays and deductible amounts
• Preparing complete and accurate files for Billing Department
• Processing work orders to field locations and coordinating timely fulfillment of products and services ordered
• Providing product/service information and education by answering questions, offering assistance
• Performing other duties as assigned

Essential Qualifications

To be successful in this role, you will need:

• High school diploma or GED equivalent
• One to three years of related prior work experience in a team-oriented environment
• Experience in the medical field and administrative record management
• Strong customer service background
• Effective communication skills, both oral and written
• Ability to maintain confidentiality and practice discretion and caution when handling sensitive information
• Medical terminology knowledge
• Multi-tasking and attention to detail skills
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Sense of urgency and responsiveness to physicians, location employees, and patients
• Ability to work independently and as part of a team

Preferred Qualifications

While not required, the following qualifications would be beneficial:

• Experience with eIntake proprietary system
• Knowledge of medical billing practices and of billing reimbursement
• Familiarity with Microsoft applications, including Word and Excel
• Office equipment experience, including fax machines, copiers, printers, phones, and computers/tablets

Work Environment and Culture

As a remote employee, you will have the flexibility to work from the comfort of your own home. Our team is dedicated to providing exceptional customer service, and we strive to create a positive and supportive work environment. We offer a range of benefits and perks, including:

• Generous paid time off and paid holidays
• Overtime pay for non-exempt hourly positions based on business needs
• Commission for Account Executives
• Fixed and variable rate car reimbursement for Area Managers and Account Executives
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)
• EAP
• 401k
• Medical, Prescription, Dental, and Vision
• HSA and FSA/Dependent Care FSA
• Life Insurance, Disability, Accidental death, Identity protection, and Legal services
• Meru Health Mental health and Mercer SmartConnect Medicare programs
• Livongo Diabetes and High Blood Pressure programs
• Healthcare Bluebook and RX Savings solutions programs
• HEPB and TB vaccinations

Compensation and Benefits

We offer a competitive salary starting at $16.25 for the 2nd Shift, plus a Quarterly Bonus opportunity. Our benefits package includes a range of perks and incentives to support your physical and mental well-being.

How to Apply

If you are a motivated and customer-focused individual with a passion for medical billing, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We look forward to reviewing your application and discussing this opportunity further.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees. Apply for this job