Experienced Patient Account Analyst II - CBO Customer Service - Remote Opportunity at arenaflex

Join arenaflex's dynamic team as an Experienced Patient Account Analyst II - CBO Customer Service - Remote, where you will play a vital role in ensuring seamless patient experiences and efficient billing processes.

About arenaflex

arenaflex is a mission-driven, not-for-profit integrated healthcare organization headquartered in Toledo, Ohio. Our organization is dedicated to delivering exceptional patient care, innovative medical research, and community outreach programs. As a leader in the healthcare industry, we strive to foster a culture of compassion, respect, and inclusivity. Our team members are passionate about making a difference in the lives of our patients, families, and communities.

Job Summary

We are seeking an experienced Patient Account Analyst II to join our Central Business Office (CBO) Customer Service team. As a key member of our team, you will be responsible for performing a variety of registration, billing, follow-up, and collection functions for all payers, including self-pay. Your expertise will ensure accurate and timely processing of patient accounts, resolving inquiries, and providing exceptional customer service.

Key Responsibilities

* Perform a variety of registration, billing, follow-up, and collection functions for all payers, including self-pay

• Verify insurance benefits and process financial assistance applications
• Contact patients for necessary information pertaining to registration, billing, and collection
• Resolve inquiries received pertaining to patient accounts
• Post payments, adjustments, and denials to patient accounts
• Review accounts for outside collection or legal authorization
• Work with internal departments to obtain information for external requests, including refunds
• Act as a liaison to outside vendors
• Review debits, credits, refunds, bad debt, and contractual allowances for accuracy and process as applicable
• Reconcile electronic payment remittances
• Know and follow all billing regulations and corporate compliance plans
• Provide feedback to management on issues that impede timeliness or quality of billing and work with management to resolve
• Always show respect and value for our customers and project an image of professionalism
• Independently review assigned reports to ensure goals and deadlines are met
• Lockbox reconciliation and reporting
• Assist management with training new staff
• Obtain prior authorization for scheduled services
• Perform other duties as assigned

Essential Qualifications

* High school diploma or equivalent required

• Ability to accurately and independently solve problems by taking a basic skills test and scoring a minimum of 80%
• Excellent communication and interpersonal skills
• Ability to input and retrieve information from a computer, operate a calculator, fax machine, and copier
• Previous experience with computers and office applications
• Ability to move about the office and between workstations
• Ability to occasionally lift, move, and carry moderately heavy materials
• Commitment to exceptional customer service
• Strong organizational skills and ability to multi-task
• At least 1 year of experience in medical registration, billing, customer service, or collection

Preferred Qualifications

* Bachelor's degree in a related field (e.g., healthcare administration, business, or finance)

• Experience with electronic health records (EHRs) and practice management systems (PMS)
• Knowledge of billing regulations, including HIPAA and ICD-10
• Experience with customer relationship management (CRM) software
• Certification in medical billing or coding (e.g., CPC, CMC)

Skills and Competencies

* Strong analytical and problem-solving skills

• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Ability to prioritize tasks and manage multiple projects simultaneously
• Proficiency in Microsoft Office, including Excel, Word, and Outlook
• Experience with electronic payment processing and reconciliation

Career Growth Opportunities and Learning Benefits

* arenaflex offers a comprehensive training program to ensure your success in this role

• Opportunities for professional growth and development through mentorship, coaching, and continuing education
• Collaborative and dynamic work environment with a team of experienced professionals
• Flexible work arrangements, including remote work options
• Competitive compensation and benefits package, including medical, dental, vision, and 401(k) retirement plan

Work Environment and Company Culture

* arenaflex is committed to creating a culture of inclusivity, respect, and compassion

• Our team members are passionate about making a difference in the lives of our patients, families, and communities
• Collaborative and dynamic work environment with a team of experienced professionals
• Flexible work arrangements, including remote work options
• Opportunities for professional growth and development through mentorship, coaching, and continuing education

Compensation, Perks, and Benefits

* Competitive annual salary range: $31,200 - $57,200

• Comprehensive benefits package, including medical, dental, vision, and 401(k) retirement plan
• Paid time off and holidays
• Employee assistance program and other voluntary coverage options
• Employee discounts and perks

How to Apply

If you are a motivated and detail-oriented individual with a passion for delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our website or by emailing [[email protected]](mailto:[email protected]). We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a culture of inclusivity, respect, and compassion. Our organization is dedicated to fostering a work environment that values and celebrates diversity, equity, and inclusion.

Accommodations for Applicants with Disabilities

If you have a disability and require accommodations to apply for this position, please contact our Human Resources department at [[email protected]](mailto:[email protected]) or 1-800-555-5555. We are committed to providing reasonable accommodations to ensure equal access to employment opportunities. Apply for this job