Experienced Customer Service Representative – Medicaid Member Support – Remote Call Center Position at arenaflex

Are you a customer-focused individual with excellent communication skills and a passion for helping others? Do you thrive in a fast-paced call center environment and enjoy working with people from diverse backgrounds? If so, we invite you to join arenaflex as a Customer Service Representative in our Medicaid Member Support team. As a key member of our team, you will play a vital role in providing exceptional customer service to Medicaid program recipients and affiliates, ensuring their needs are met and exceeded.

About arenaflex

arenaflex is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our dedicated associates deliver exceptional outcomes for our clients and the millions of people who count on them. At arenaflex, we value individuality and recognize the unique contributions each team member brings to the table. Our culture is built on a foundation of respect, empathy, and a commitment to excellence.

The Role

As a Customer Service Representative in our Medicaid Member Support team, you will be the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. Your primary responsibilities will include:

• Providing one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
• Accurately documenting enrollment requests and status changes
• Entering application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
• Maintaining technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies
• Providing clear, complete, accurate, and objective information based on a full understanding of program requirements

Requirements

To succeed in this role, you will need:

• Basic understanding of a call center environment in a customer service role and quality monitoring processes
• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
• Ability to problem solve through analysis and ongoing feedback
• Achieve results through knowledge, empathy, and commitment
• Ability to work with people of diverse backgrounds
• High School diploma or GED
• Background check required
• Must reside within 1 hour driving distance from Des Moines, IA

Preferred Qualifications

* Experience in a call center environment, preferably in a customer service role

• Knowledge of Medicaid programs and policies
• Excellent typing and grammar skills
• Ability to navigate a computer
• Excellent customer service skills
• Excellent phone etiquette skills
• Reliable internet access

What We Offer

As a valued member of our team, you can expect:

• Competitive hourly pay rate of $18.00 per hour
• Paid training with equipment provided
• Full-time schedule (40 hours per week)
• Career growth opportunities
• PerkSpot employee discount program
• Full benefit options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time

Work Environment and Culture

Our call center is a dynamic and fast-paced environment where you will have the opportunity to work with a diverse team of professionals. We value a positive, employee-friendly culture and encourage open communication, collaboration, and continuous learning. Our team is committed to delivering exceptional customer service and making a real impact in the lives of our clients and their constituents.

How to Apply

If you are a motivated and customer-focused individual with a passion for helping others, we invite you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the "Apply for the job now!" link below. Apply for the job now! Apply for this job

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Accommodation Requests

People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by submitting their request through this form that must be downloaded: [insert link]. Complete the form and then email it as an attachment to [insert email]. You may also [insert alternative method].

Vaccination Policy

At arenaflex, we value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex. Apply for this job