Experienced Full Stack Customer Support Associate – Bilingual Portuguese (Starlink) at arenaflex
At arenaflex, we're revolutionizing the way people connect with the world. Our innovative satellite constellation, Starlink, is set to deliver low-latency broadband internet to every corner of the globe. As we embark on this exciting journey, we're seeking a talented and passionate Customer Support Associate to join our team. If you're a problem-solver with a flair for languages and a passion for delivering exceptional customer experiences, we want to hear from you.
About arenaflex
arenaflex is a pioneering company that's pushing the boundaries of space technology. Founded under the belief that humanity's future lies among the stars, we're actively developing the technologies to make this possible. Our mission is to enable human life on Mars and beyond, and we're committed to making this vision a reality.
The Role
As a Customer Support Associate on our Starlink team, you'll be the face of arenaflex to our customers. You'll be responsible for triaging, troubleshooting, and resolving customer issues across multiple channels. Your exceptional problem-solving skills, paired with your fluency in English and Portuguese, will enable you to provide top-notch support to our customers.
Key Responsibilities
* Triage and resolve customer issues across digital, voice, and other channels
- Provide technical support to customers using hardware, software, and network expertise
- Surface product, process, and training issues by pairing quantitative and qualitative methods
- Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues
- Create and maintain an internal knowledge base and help center collateral
Essential Qualifications
* High school diploma or equivalency certificate
- 1+ years of experience in a front-line customer support role
- Fluency in English and Portuguese
Preferred Skills and Experience
* Excellent problem-solving and sleuthing skills
- Excellent written and verbal communication skills
- Excellent empathy, active listening, and resiliency skills
- Strong attention to detail and time management skills
- Willingness and ability to flex weekend and night shift hours as needed
- Experience in a training, learning and development, analytics, service design, vendor management, or content management role
- Start-up, consulting, or other demonstrated experience in a high-growth, fast-paced environment
- Technical aptitude – experience with networking, hardware troubleshooting, software development, etc.
Additional Requirements
* Must be available to work scheduled shifts, including holidays
- Must be available to work overtime hours and/or weekends as needed
- This is not a remote position and will require relocation if not already local to the Hawthorne, CA area
- After 1 week of classroom training, must be available to work 10 hours a day on one of the following shifts:
+ Shift Alpha: Sunday - Monday 10:00 PM - 8:30 AM PST + Shift Delta: Friday - Monday 6:00 AM - 4:30 PM PST + Shift Echo: Friday- Monday 1:30 PM - 12:00 AM PST
Compensation and Benefits
* Pay range: Level 1: $24.00/hour, Level 2: $25.00/hour, Level 3: $27.00/hour
- Your actual level and base salary will be determined on a case-by-case basis and may vary based on job-related knowledge and skills, education, and experience.
- Comprehensive medical, vision, and dental coverage
- Access to a 401(k) retirement plan
- Short and long-term disability insurance
- Life insurance
- Paid parental leave
- Various other discounts and perks
- 3 weeks of paid vacation and 10 or more paid holidays per year
ITAR Requirements
* To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer; employment with arenaflex is governed on the basis of merit, competence, and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.
How to Apply
If you're a motivated and passionate individual with a flair for languages and a passion for delivering exceptional customer experiences, we want to hear from you. Apply now to join our team and be a part of arenaflex's exciting journey to revolutionize the way people connect with the world. Apply for this job