Experienced Full Stack Customer Service Representative – Health Insurance Enrollment Support
At arenaflex, we're revolutionizing the way people find and enroll in health insurance. As a leading provider of cloud-based enrollment tools, we're committed to making the process simple, intuitive, and accessible to everyone. We're now seeking highly motivated and customer-focused individuals to join our elite team of Remote Customer Service Representatives. If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we'd love to hear from you.
About arenaflex
arenaflex is a cutting-edge technology company that's changing the face of health insurance enrollment. With the largest state-based marketplace footprint, we've empowered millions of consumers across the country to make informed decisions about their health plans. Our consumer-friendly interface and decision support tools have set a new standard for simplicity and accessibility in the industry. As a Remote Customer Service Representative at arenaflex, you'll be part of a dynamic team that's shaping the future of healthcare.
Key Responsibilities
As a Remote Customer Service Representative, you'll be responsible for delivering exceptional customer experiences through inbound and outbound calls, online chat inquiries, and application data entry. Your primary goal will be to provide technical support, manage customer accounts, and interpret and follow defined procedures and policies. You'll also be expected to:
* Deliver the highest level of customer service experience consistently
* Manage customer accounts and provide technical support
* Application Data Entry
* Online chat inquiries as assigned
* Interpret and follow defined procedures and policies
* Creative problem-solving skills
* Flexibility and adaptability to changing projects and updates
* Time and task management (multitasking and task prioritization)
* Adhere to regulated guidelines for communications via all channels
Essential Qualifications
To succeed in this role, you'll need to possess the following essential qualifications:
* 18 years of age or older
* Complete Background check and drug test within 3 days
* Dedicated, private, and secure workspace
* Personal device with functioning camera required for the Training Period
* Committed to full attendance for paid 3-week Training period
* Minimum Internet Speed of 35 mb/s with ethernet
* Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
* NOT compatible with mobile internet service providers and/or satellites
* NOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders
Preferred Qualifications
While not required, the following qualifications will give you a competitive edge:
* Previous experience in customer support or technical support role
* Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
* Previous experience in a Call Center
* Familiarity with CRM systems and practices
* Spanish Bilingual, a plus
What We Offer
As a Remote Customer Service Representative at arenaflex, you'll enjoy a range of benefits, including:
* Paid Training
* Full-Time, Seasonal role
* Performance and attendance-based incentives, in addition to the base pay
* The convenience of working from home
* Collaborative and supportive team environment
* 401K Match
* Individual Coverage HRA (ICHRA)
* Paid time off (PTO)
Compensation and Benefits
We offer a competitive hourly rate of $15.00 - $16.50, depending on your level of experience and qualifications. You'll also enjoy a range of benefits, including paid training, performance incentives, and a comprehensive benefits package.
How to Apply
If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we'd love to hear from you. Please submit your application, including your resume and a cover letter, through our online portal. We can't wait to hear from you!