Experienced Full Stack Customer Support Associate – German Language Expert for arenaflex's Starlink Satellite Constellation

At arenaflex, we're pushing the boundaries of innovation and exploration, and we're looking for talented individuals to join our team as we embark on this extraordinary journey. arenaflex's Starlink satellite constellation is revolutionizing the way we access the internet, and we're seeking a highly skilled and dedicated Customer Support Associate to be the face of Starlink to our customers.

About arenaflex

arenaflex is a pioneering company that's redefining the future of space exploration and technology. Founded on the belief that humanity's destiny lies among the stars, we're actively developing the technologies to make this possible. Our mission is to enable human life on Mars and beyond, and we're committed to pushing the boundaries of what's thought possible.

The Role

As an Experienced Full Stack Customer Support Associate, you'll be part of the Starlink Customer Support team, working closely with customers to ensure they have an exceptional overall experience. You'll be the voice of the customer, advocating for their needs and concerns within arenaflex, and working tirelessly to resolve issues and improve our customers' experience.

Key Responsibilities

* Triage and resolve customer issues across multiple channels (digital, voice, etc.)

• Provide technical support to customers using hardware, software, and network expertise
• Surface product, process, and training issues by pairing quantitative and qualitative methods
• Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues
• Create and maintain an internal knowledge base and help center collateral

Essential Qualifications

* High school diploma or equivalency certificate

• 1+ years of experience in a front-line customer support role
• Fluent in English and German

Preferred Skills and Experience

* Excellent problem-solving and sleuthing skills

• Excellent written and verbal communication skills
• Excellent empathy, active listening, and resiliency skills
• Strong attention to detail and time management skills
• Willingness and ability to flex weekend and night shift hours as needed to support our growth
• Experience in a training, learning and development, analytics, service design, vendor management, or content management role
• Start-up, consulting, or other demonstrated experience in a high-growth, fast-paced environment
• Technical aptitude - experience with networking, hardware troubleshooting, software development, etc.

Additional Requirements

* Must be available to work scheduled shifts, including holidays

• Must be available to work overtime hours and/or weekends as needed
• This is not a remote position and will require relocation if not already local to the Hawthorne, CA area
• After 1 week of classroom training M-F 9am-5:30pm, must be available to work 10 hours a day on one of the following shifts:

+ Shift Alpha: Sunday - Monday 10:00 PM - 8:30 AM PST + Shift Delta: Friday - Monday 6:00 AM - 4:30 PM PST + Shift Echo: Friday- Monday 1:30 PM - 12:00 AM PST

Compensation and Benefits

* Pay range: Level 1: $24.00/hour, Level 2: $25.00/hour, Level 3: $27.00/hour

• Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience
• Comprehensive medical, vision, and dental coverage
• Access to a 401(k) retirement plan
• Short and long-term disability insurance
• Life insurance
• Paid parental leave
• Various other discounts and perks

ITAR Requirements

* To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer; employment with arenaflex is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

How to Apply

If you're a motivated and dedicated individual who's passionate about customer support and the future of space exploration, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply for this job