Experienced Full Stack Customer Service Representative – Health Insurance Enrollment Support
At arenaflex, we're passionate about making finding and enrolling in health insurance simple, and we're looking for talented individuals to join our team as Remote Customer Service Representatives. As a key member of our elite team, you'll play a vital role in delivering an exceptional customer experience and helping individuals navigate the complexities of health insurance.
About arenaflex
arenaflex is a leading provider of cloud-based enrollment tools that empower millions of consumers across the country to make better health plan decisions. With the largest state-based marketplace footprint, we're committed to building a motivating and positive work environment that fosters growth and development. Our vision is to make a meaningful difference in people's lives by providing accessible and affordable health insurance solutions.
Job Summary
We're seeking highly motivated and customer-focused individuals to join our team as Remote Customer Service Representatives. As a key member of our team, you'll be responsible for delivering exceptional customer service, managing customer accounts, and providing technical support. If you're passionate about helping others and have a strong desire to learn and grow, we encourage you to apply for this exciting opportunity.
Key Responsibilities
- Deliver the highest level of customer service experience consistently - Manage customer accounts and provide technical support - Application Data Entry - Online chat inquiries as assigned - Interpret and follow defined procedures and policies - Creative problem-solving skills - Flexibility and adaptability to changing projects and updates - Time and task management (multitasking and task prioritization) - Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams - Adhere to regulated guidelines for communications via all channels
Essential Qualifications
- 18 years of age or older - Complete Background check and drug test within 3 days - Dedicated, private, and secure workspace - Personal device with functioning camera required for the Training Period - Committed to full attendance for paid 3-week Training period - Minimum Internet Speed of 35 mb/s with ethernet - Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required - NOT compatible with mobile internet service providers and/or satellites - NOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders
Preferred Qualifications
- Previous experience in customer support or technical support role - Previous experience with Group and/or Individual health insurance, or the Affordable Care Act - Previous experience in a Call Center - Familiarity with CRM systems and practices - Spanish Bilingual, a plus
What We Offer
- Paid Training - Full-Time, Seasonal role - Performance and attendance-based incentives, in addition to the base pay - The convenience of working from home - Collaborative and supportive team environment - 401K Match - Individual Coverage HRA (ICHRA) - Paid time off (PTO)
Work Environment and Culture
At arenaflex, we're committed to building a motivating and positive work environment that fosters growth and development. Our team is passionate about making a meaningful difference in people's lives by providing accessible and affordable health insurance solutions. As a Remote Customer Service Representative, you'll have the opportunity to work from the comfort of your own home, with a flexible schedule that allows you to balance your work and personal life.
Compensation and Benefits
- Salary Range: $15.00 - $16.50 Hourly - Performance and attendance-based incentives, in addition to the base pay - Comprehensive benefits package, including 401K Match, Individual Coverage HRA (ICHRA), and Paid time off (PTO)
How to Apply
If you're passionate about delivering exceptional customer service and have a strong desire to learn and grow, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees. If you require accommodations during the application or interview process, please let us know.
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to hear from you and look forward to connecting with you soon. [Apply Now Button] Apply for this job Apply for this job