Experienced Customer Support Agent – Property Portal Support and SAP/RealPage Expertise

At arenaflex, we're committed to creating a seamless and inclusive experience for our residents, and we're seeking a proactive and empathetic Customer Support Agent to join our team. As a key member of our support team, you'll play a vital role in ensuring our residents receive exceptional service and support in using our property portal. If you have a strong background in customer service, hands-on experience with SAP and RealPage systems, and a passion for delivering a positive customer experience, we encourage you to apply.

About arenaflex

arenaflex is a leading organization dedicated to building an inclusive and just employment ecosystem. We're proud to collaborate with The RRS Group Inc to provide innovative integrated enterprise solutions for all building services. Our customers receive impactful consultation services on the marketing and financial aspects of a real estate development project and Facility Solutions. We're committed to supporting our employees' financial, emotional, mental, and physical well-being through our award-winning, in-house non-profit charity, Making Lives Better with RRS Group (MLBA- RRS).

Our Core Values

At arenaflex, we're guided by four core values that shape our culture and interactions: 1. Integrity: We believe in doing the right thing, even when no one is watching. We maintain lasting relationships based on honesty, consistency, and the highest ethical standards. 2. Caring: We show concern, empathy, and compassion for others, ourselves, and our environment. We encourage each other to be the best and hold each other accountable. 3. Integration: We work unselfishly toward common goals across disciplines, teams, departments, and regions. Our collective contributions are greater than our individual skills. 4. Innovation: We develop new ideas and apply solutions that differentiate us in valuable ways. We remain accountable for continuous improvements in our results.

Responsibilities

As a Customer Support Agent at arenaflex, you'll be responsible for:

• Responding to resident inquiries via phone, email, or chat, delivering a positive and solution-focused customer experience
• Supporting residents in using the property portal for tasks such as rent payments, submitting maintenance tickets, and accessing community resources
• Troubleshooting and resolving payment-related issues, including transaction failures, billing discrepancies, and auto-pay setups
• Guiding residents through submitting and tracking maintenance requests efficiently
• Utilizing SAP and RealPage to manage resident records, service requests, and financial transactions
• Accurately documenting all customer interactions in the CRM and escalating complex issues when necessary
• Collaborating with internal teams to ensure prompt resolution of resident concerns
• Staying up to date with portal features, policy changes, and process updates
• Offering feedback to help improve the customer experience and portal usability

Qualifications

To be successful in this role, you'll need:

• High school diploma or equivalent (Associate's or Bachelor's degree preferred)
• 1-2 years of experience in customer support, preferably in a property management or real estate environment
• Hands-on experience using SAP and RealPage platforms is required
• Excellent written and verbal communication skills
• Proficiency with CRM and customer support tools (e.g., Zendesk, Freshdesk)
• Strong problem-solving skills, with the ability to work independently and manage multiple tasks
• High attention to detail and organizational skills
• Empathetic and professional demeanor, especially when handling escalated issues

What's Next?

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply. Please submit a complete and thoughtful application, which includes your resume. Your application and resume will be reviewed to determine whether you meet the required qualifications. If you're advanced to the next step of the process, you'll receive an email invitation to complete a digital assessment, which will further showcase your experience and skills.

Additional Information

* U.S. applicants only: The hourly rate for this position is anticipated to range between $19.25 – $25.00.

• Work authorization: Permanent authorization to work in the U.S. is a precondition of employment for this position. arenaflex will not sponsor applicants for work visas in connection with this position.
• E-Verify Program Participant: arenaflex participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (for U.S. applicants and employees only).
• arenaflex is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion.

How to Apply

If you're ready to join a dynamic team that values customer service, innovation, and integrity, please apply now. We look forward to reviewing your application and learning more about your qualifications and experience. Apply for the job now! Apply for this job Apply for this job