Experienced Full Stack Customer Service Representative – Medicaid Member Support
Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are the same? Look no further than arenaflex, a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. As an Experienced Full Stack Customer Service Representative on our Medicaid Member Support team, you will be the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. You will provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles, accurately documenting enrollment requests and status changes, and entering application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.
About arenaflex
arenaflex is a company that values individuality and creativity. We believe that our associates are the key to delivering exceptional outcomes for our clients and the millions of people who count on us. With a culture that encourages new ideas and ways of thinking, we offer a unique opportunity for you to personally thrive and make a real impact.
The Role
As a member of our Medicaid Member Support team, you will be responsible for:
- Acting as the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates
- Providing one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
- Accurately documenting enrollment requests and status changes
- Entering application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
- Maintaining technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies
- Providing clear, complete, accurate, and objective information based on a full understanding of program requirements
Requirements
To be successful in this role, you will need:
- Basic understanding of a call center environment in a customer service role and quality monitoring processes
- Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
- Ability to problem solve through analysis and ongoing feedback
- Achieve results through knowledge, empathy, and commitment
- Ability to work with people of diverse backgrounds
- High School diploma or GED
- Background required
- Must reside within 1 hour driving distance from Des Moines, IA
Preferred Qualifications
* Ability to problem solve through analysis and ongoing feedback
- Achieve results through knowledge, empathy, and commitment
- Ability to work with people of diverse backgrounds
- Ability to adhere to a break and lunch schedule
- Excellent typing and grammar skills
- Ability to navigate a computer
- Ability to understand and utilize policy
- Excellent customer service skills
- Excellent phone etiquette skills
- Reliable internet access
What We Offer
As a member of our team, you will enjoy a positive, employee-friendly culture, with opportunities for career growth and development.
We offer
- $18.00 per hour pay rate (bi-weekly pay)
- Paid Training with Equipment provided
- Full-time schedule (40 hrs. a week)
- Career Growth Opportunities
- PerkSpot- Employee discount program
- Full Benefit Options
Work Environment and Culture
arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. We believe that our associates are the key to delivering exceptional outcomes for our clients and the millions of people who count on us. With a culture that encourages new ideas and ways of thinking, we offer a unique opportunity for you to personally thrive and make a real impact.
Compensation and Benefits
The pay for this role is $18.00 per hour. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, arenaflex provides a variety of benefits to employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
Accommodations for People with Disabilities
People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by submitting their request through this form that must be downloaded: [insert link]. Complete the form and then email it as an attachment to [insert email]. You may also [insert alternative method].
Vaccination Policy
arenaflex values the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.
Apply Now
If you are a customer service professional with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Click the link below to apply now: Apply for the job now! Apply for this job Apply for this job