Experienced Licensed Property and Casualty or Personal Lines Insurance Customer Service Representative (Remote) North Carolina

At arenaflex, we're on a mission to help individuals pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients. As a Licensed Property and Casualty or Personal Lines Insurance Customer Service Representative, you'll play a vital role in delivering exceptional support to our clients' members, providing outstanding solutions to their insurance needs. If you're passionate about delivering top-notch customer service, have a strong understanding of personal lines insurance, and are looking for a remote opportunity with a dynamic company, we encourage you to apply.

About arenaflex

arenaflex is a leading provider of customer experience solutions, dedicated to helping our clients achieve their goals through innovative and effective strategies. Our team is comprised of talented individuals who share a passion for delivering exceptional service and creating meaningful connections with our clients and their members. As a remote employee, you'll have the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team.

Responsibilities

As a Licensed Property and Casualty or Personal Lines Insurance Customer Service Representative, you'll be responsible for:

• Fielding inbound communication (phone, email, chat, social media, etc.) from our clients' members regarding their insurance needs
• Utilizing knowledge of personal lines insurance to help members with quotes, new business, rating, policy, billing, payment, underwriting, contract, and coverage provisions, and premium changes
• Thoroughly understanding the customer's need, asking clarifying questions to gather more information, and utilizing resources to conduct research and present the customer with a resolution
• Understanding members' life events that may offer sales cues
• Corresponding with customers, clients, insurance carriers, and internal sources to provide coverage information and policy recommendations
• Executing various client service transactions, including policy endorsements, certificates, binders, cancellations, or other tasks
• Adhering to performance metrics and quality standards
• Providing expert recommendations to customers, ensuring they receive the best possible solutions for their insurance needs

Requirements

To be successful in this role, you'll need:

• A valid Property and Casualty or Personal Lines Insurance License
• A minimum of 1 year of customer service experience
• 1 year of call center experience
• A High School diploma or GED
• Strong written and verbal communication skills
• A professional, articulate voice and listening skills
• The ability to maintain member privacy
• Internet and research skills, with the ability to quickly become an expert in a variety of subjects
• Computer savvy, with the ability to resolve minor technical issues with minimal assistance
• Typing 25 words per minute with 90% accuracy
• The ability to critically think through situations and solutions
• A self-motivated and independent work style, with the ability to adhere to assigned schedules with minimal assistance
• The ability to multitask in several computer applications at once while holding a conversation with a customer

Work at Home Requirements

As a remote employee, you'll need to meet the following requirements:

• High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite, or Cellular Hotspot or Cellular Internet
• Upload speed of 5 Mbps; Download speed of 50 Mbps
• The Internet service provider (ISP) must be highly stable with 1% or less packet loss Latency under 100ms
• An available cell phone or tablet, with the ability to install our required 2FA software for Multifactor authentication on that device
• arenaflex will provide all or some of the equipment needed based on the employee's request

Benefits

As an arenaflex employee, you'll enjoy a range of benefits, including:

• Competitive wages
• Paid time off
• Medical, dental benefits, vision, and life & accident insurance for full-time employees
• FREE access to personal and professional support through the arenaflex Care Coaches' program
• Further your education and earn a college degree through our arenaflex University scholarship program
• A dynamic and supportive work environment, with opportunities for career growth and development
• A fun and inclusive company culture, with regular team-building activities and social events

Equal Opportunity Statement

arenaflex is an equal opportunity employer. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status, and any other characteristic protected under applicable federal, state, or local law.

How to Apply

If you're passionate about delivering exceptional customer service and have a strong understanding of personal lines insurance, we encourage you to apply for this exciting opportunity. Please visit our website at arenaflex.com to learn more about our company culture and values. To apply, click on the "Apply for the job now!" button below. Apply for the job now! Apply for this job Apply for this job