Customer Service & E-Commerce Supervisor - Full Time at arenaflex

A career at arenaflex is more than just the work you do - it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means improving how people eat, funding grants for school gardens, providing access to fresh and healthy food to people living within food deserts, alleviating poverty in developing countries, and so much more. Working with us means you are making a difference within your community and beyond. We aren't just a grocery store: we're world-changers. And with your help, we will continue to set the standards of excellence and revolutionize the grocery industry.

About arenaflex

arenaflex is a dynamic and innovative company that is committed to making a positive impact on the world. We believe that everyone deserves access to fresh, healthy food, and we're working hard to make that a reality. Our team is passionate about creating a better future for our customers, our employees, and our planet. We're looking for talented and dedicated individuals to join our team and help us achieve our mission.

Job Description

As a Customer Service & E-Commerce Supervisor at arenaflex, you will play a critical role in supporting our Customer Service & E-Commerce programs. This means leading processes that support the checkout experience and grocery delivery & pickup at your assigned store. You will focus on driving safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution. You will monitor key performance indicator metrics and visual cues in-store to assess the Team's performance in these areas.

Key Responsibilities

- Deliver outstanding customer experience; and hold all Team Members accountable for delivering outstanding customer service. - Establish clear expectations for balancing in-store customer service and completing online orders. - Monitor in-store and online customer flow; assign customer service-related and online order completion tasks balancing the needs of all customers. - Seek awareness of relevant competitors and industry trends. - Ensure an effective and efficient response to customer questions, requests, and/or concerns. - Support collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers. - Foster and encourage a positive environment of outstanding teamwork, mutual respect, and exceptional morale. - Maintain Team Member safety and security standards. - Ensure compliance with relevant regulatory rules and standards. - Develop, coach, mentor, and motivate Team Members in a manner that sustains a high-performing Team and minimizes turnover. - Maintain cleanliness of workspaces including staging area and coolers. - Maintain security of equipment, e.g., MSRs, phones, currency counters. - Proactively identify process improvement opportunities. - Consistently communicate and model arenaflex core values, leadership principles, and support goals.

Job Skills

- Ability to perform task management, balancing dynamic customer flows. - Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance). - Excellent interpersonal, motivational, team-building, and customer relationship skills. - Capable of teaching others in a positive and constructive manner. - Proficient with email, Microsoft Office, and operations-related applications.

Qualifications

- 12+ months retail experience

Physical Requirements/Working Conditions

- Must be able to lift 50 lbs. - In an 8-hour workday: standing/walking 6-8 hours. - Hand use: Single grasping, fine manipulation, pushing, and pulling. - Work requires the following motions: bending, twisting, squatting, and reaching - Exposure to FDA-approved cleaning chemicals - Exposure to temperatures 90 degrees Fahrenheit - Ability to work in a wet and cold environment. - Ability to work a flexible schedule including nights, weekends, and holidays as needed. - Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.

Why Join arenaflex?

- Competitive salary and benefits package - Opportunities for career growth and professional development - Collaborative and supportive work environment - Recognition and rewards for outstanding performance - Comprehensive training and onboarding program - Access to cutting-edge technology and tools - Flexible scheduling and work-life balance - Opportunities to make a positive impact on the community and the environment

How to Apply

If you're passionate about creating a better future for our customers, our employees, and our planet, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. We believe that everyone deserves equal opportunities, regardless of their background, culture, or identity.

Contact Us

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to chat with potential candidates and answer any questions you may have.

Apply Now

Don't miss out on this exciting opportunity to join our team and make a positive impact on the world. Apply now and take the first step towards a rewarding and challenging career with arenaflex. Apply for this job