Experienced Full Stack Customer Service Representative – Health Insurance Enrollment and Support
At arenaflex, we're on a mission to revolutionize the way people find and enroll in health insurance. As a Remote Customer Service Representative, you'll play a vital role in delivering an exceptional customer experience and helping us achieve our vision. We're looking for self-driven, dedicated, and customer-focused individuals to join our elite teams and contribute to our growth.
About arenaflex
arenaflex is a leading provider of cloud-based enrollment tools for state-based exchanges, brokers, insurers, and consumers. With the largest state-based marketplace footprint, we empower millions of consumers across the country to make better health plan decisions. Our innovative technology and decision support tools make finding and enrolling in health insurance simple, and our commitment to customer satisfaction is unmatched.
Job Summary
As a Remote Customer Service Representative, you'll be responsible for delivering exceptional customer service experiences through inbound and outbound calls, online chat inquiries, and application data entry. You'll work closely with our team to resolve customer issues, provide technical support, and interpret and follow defined procedures and policies. If you're a motivated, self-driven individual with a passion for customer service, we encourage you to apply.
Key Responsibilities
- Deliver the highest level of customer service experience consistently - Manage customer accounts and provide technical support - Application Data Entry - Online chat inquiries as assigned - Interpret and follow defined procedures and policies - Creative problem-solving skills - Flexibility and adaptability to changing projects and updates - Time and task management (multitasking and task prioritization) - Adhere to regulated guidelines for communications via all channels
Essential Qualifications
- 18 years of age or older - Complete Background check and drug test within 3 days - Dedicated, private, and secure workspace - Personal device with functioning camera required for the Training Period - Committed to full attendance for paid 3-week Training period - Minimum Internet Speed of 35 mb/s with ethernet - Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required - NOT compatible with mobile internet service providers and/or satellites - NOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders
Preferred Qualifications
- Previous experience in customer support or technical support role - Previous experience with Group and/or Individual health insurance, or the Affordable Care Act - Previous experience in a Call Center - Familiarity with CRM systems and practices - Spanish Bilingual, a plus
What We Offer
- Paid Training - Full-Time, Seasonal role - Performance and attendance-based incentives, in addition to the base pay - The convenience of working from home - Collaborative and supportive team environment - 401K Match - Individual Coverage HRA (ICHRA) - Paid time off (PTO)
Work Environment and Culture
At arenaflex, we're committed to building a motivating and positive work environment, even in a remote setting. Our team is dedicated to supporting each other and driving our growth. We believe in the importance of work-life balance and offer flexible scheduling to ensure our employees can meet their personal and professional goals.
Compensation and Benefits
We offer a competitive hourly rate of $15.00 - $16.50, depending on experience and qualifications. In addition to our base pay, we offer performance and attendance-based incentives to recognize and reward our top performers. Our benefits package includes 401K Match, Individual Coverage HRA (ICHRA), and Paid time off (PTO).
How to Apply
If you're a motivated, self-driven individual with a passion for customer service, we encourage you to apply. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to chat with potential candidates and answer any questions you may have.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.
Disclaimer
arenaflex is not responsible for any errors or omissions in the job posting. We reserve the right to modify or cancel the job posting at any time. Apply for this job