Experienced Patient Accounts (Customer Services) Representative – Virtual Event

At arenaflex, we are committed to delivering exceptional patient care and services while fostering a collaborative and supportive work environment. As a leading healthcare organization, we are seeking a highly skilled and compassionate Patient Accounts (Customer Services) Representative to join our team. This is an exciting opportunity to make a meaningful impact in the lives of our patients and their families while advancing your career in a dynamic and growth-oriented organization.

About arenaflex

arenaflex is a premier healthcare destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

Job Summary

The Patient Accounts (Customer Services) Representative position supports the reduction of Accounts Receivables for the Patient Financial Services department. The Representative may also perform a variety of duties including assisting patients directly with their bill or other financial aspects of their care, correspondence response, billing and re-billing, certain denial issues, prompt handling of Accounts Receivable credits and trend monitoring. Under limited supervision, determines liability on patient accounts, and works with patients or their representatives to provide financial assistance or secure payment. Facilitates processing of Medicaid and other financial assistance application and initiates eligibility determination for Health System's charity care fund.

Key Responsibilities

* Take actions that will support maximization of collection of balances due or account resolution from all sources. Meets Quality and Productivity expectations

• Facilitate account resolution. Accurately identify, follow-up on, or correct billing errors, lower than expected reimbursement, or denials for correction for submission or resubmission to patients and/or insurance carriers. Accurately perform actions on accounts that will result in the least amount of time and effort to bring an account to resolution based on job specific priority matrix
• Timely identify, research, and resolution any issues that may cause delays in payment or account resolution. Identify and recommend opportunities to improve collections and follow-up activities
• Work collaboratively across teams, with peers, and revenue cycle departments

Essential Functions

* Take actions that will support maximization of collection of balances due or account resolution from all sources. Meets Quality and Productivity expectations

• Facilitate account resolution. Accurately identify, follow-up on, or correct billing errors, lower than expected reimbursement, or denials for correction for submission or resubmission to patients and/or insurance carriers. Accurately perform actions on accounts that will result in the least amount of time and effort to bring an account to resolution based on job specific priority matrix
• Timely identify, research, and resolution any issues that may cause delays in payment or account resolution. Identify and recommend opportunities to improve collections and follow-up activities
• Work collaboratively across teams, with peers, and revenue cycle departments

Job Requirements

* High School diploma

• Bilingual- Spanish and English preferred (Please indicate on application/resume)
• 1-2 years’ experience in healthcare insurance billing or account follow-up
• Strong knowledge of Patient Accounting systems
• Strong customer service skills
• Must be able to work in a team environment that requires quick turnaround and quality output

Preferred Qualifications

* Prior experience with Medicaid and Charity Care

Scheduling Requirements

* Full-time

• Rotating Schedule: Monday-Friday 9:00am-5:00pm or 8am-4pm; Tuesday- Saturday 10:30am-6:30pm (Schedule changes based on business needs)
• Rotating holidays required
• Some facilities will allow for a hybrid schedule TBD

Other Duties

* Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Additional Info

At arenaflex, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees’ physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing arenaflex

arenaflex is the premier healthcare destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

How to Apply

If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care and services, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the link below. Apply for this job We look forward to welcoming you to our team! Apply for this job