Experienced Part-Time Customer Service Advisor – Remote Opportunity with arenaflex

Join arenaflex, a leading provider of mission-critical services and solutions, as a Part-Time Customer Service Advisor. As a key member of our team, you will play a vital role in delivering exceptional customer experiences, resolving issues, and providing support to our clients and their customers. If you're passionate about customer service, problem-solving, and working in a dynamic environment, we want to hear from you!

About arenaflex

arenaflex is a global company that delivers innovative solutions and services to Fortune 100 companies and over 500 governments. Our dedicated associates are passionate about creating exceptional outcomes for our clients and the millions of people who count on them. We're committed to fostering a culture where individuality is valued, and our associates can thrive and grow.

What You'll Do

As a Part-Time Customer Service Advisor, you will be responsible for handling inbound calls from customers with inquiries about their recent purchases. Your primary goal will be to provide exceptional service, resolve issues, and ensure customer satisfaction. Some of your key responsibilities will include:

• Handling high-volume calls with professionalism and empathy
• Assisting customers with tracking numbers, order statuses, product returns, and other post-purchase needs
• Using your problem-solving skills to find quick solutions and resolve any issues
• Helping to de-escalate frustrated customers with empathy and professionalism
• Occasionally assisting with upselling or cross-selling when appropriate and necessary

Who We're Looking For

We're seeking a compassionate and patient individual with excellent communication and soft skills. If you have:

• Strong problem-solving abilities and a knack for de-escalating upset customers
• Experience in customer service or call centers (training will be provided)
• A flexible schedule with at least 40 hours of availability per week (at least 8 of those hours on one weekend day)
• A secured workspace with a door that is only accessible to you during work hours
• High-speed internet access, meeting the following speeds: download 10mbps+ upload 3mbps+ Ping less than 175ms (no Wi-Fi or satellite internet, you must have an ethernet connection)
• Ability to accurately type at least 30 WPM
• Familiarity with iOS and/or macOS, or comparable technology, is preferred

Why You'll Love Working with Us

* Remote work: Enjoy the flexibility of working from home in your secured workspace

• Bonuses: Performance-based bonus incentives to reward your hard work and success
• Supportive Team Environment: Work with people who have your back

Requirements

To be considered for this role, you must:

• Be 18 years or older
• Have a High School Diploma or GED
• Be able to successfully pass a criminal background check
• Have at least six months experience in customer service
• Meet the technical requirements, including high-speed internet access and a secured workspace
• Be flexible with at least 40 hours of availability per week (at least 8 of those hours on one weekend day)
• Work at least 16 hours per week, working no more than 29 hours per week
• Reside in one of our US hiring zones

Training and Development

As a new hire, you will participate in a comprehensive 19-day training program, working Monday through Friday, 10am – 6:30pm CST, starting the week of July 13th. This program will equip you with the skills and knowledge necessary to excel in your role.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Accommodations for People with Disabilities

If you need a reasonable accommodation to apply for or compete for employment with arenaflex, please submit your request through this form and email it as an attachment to .

Health and Safety

arenaflex values the health and safety of our associates, their families, and our community. While we do not require vaccination for most of our jobs, we do require that you provide us with your vaccination status, where legally permissible.

Apply Now

If you're passionate about customer service and problem-solving, and you're looking for a dynamic and supportive work environment, apply now to join our team as a Part-Time Customer Service Advisor. Apply for this job