Experienced Patient Care Customer Service Coordinator (WFH) – Home Medical Equipment and Customer Support

At arenaflex, we are committed to delivering exceptional patient care and customer service through our team of dedicated professionals. As a national leader in providing home medical equipment and services, we are seeking an experienced Patient Care Customer Service Coordinator to join our team in Murray, KY. In this role, you will play a vital part in ensuring that our patients receive the highest level of care and support, while also providing exceptional customer service to our clients.

About arenaflex

arenaflex is a national leader in providing home medical equipment, including ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and other medical products. We are committed to helping patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. With hundreds of locations across 45 states, we provide high-quality medical products, services, and outstanding customer care to our patients and clients.

Overview and Responsibilities

As a Patient Care Customer Service Coordinator, you will be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. This is a unique opportunity to work from home (after successful completion of in-office training and meeting expectations with management approval) and make a real difference in the lives of our patients.

Key Responsibilities:

* Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling

• Obtain medically necessary documentation
• Process patient orders through our Online Pharmacy system
• Resolve tracking issues and reschedule shipping orders for patients
• Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
• Verify orders are complete
• Perform other duties as assigned

Qualifications:

* High school diploma or GED equivalent

• One to three years of related prior work experience in a team-oriented environment preferred
• Strong customer service background preferred
• Ability to pass a background investigation, drug screen (when applicable), and have a valid driver's license in the state of residence with a clean driving record (when applicable)

Skills, Knowledge, and Abilities:

* Effectively communicate in English, both oral and written, with physicians, location employees, and patients to ensure questions and concerns are processed in a timely manner

• Helpful, knowledgeable, and polite while maintaining a positive attitude
• Interpret a variety of instructions in a variety of communication mediums
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Multi-task along with attention to detail
• Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Work independently and as part of a team

Physical Demands:

* After-hours call center work during non-business hours (sleep center has both business and non-business hours)

• Requires sitting, walking, standing, talking, or listening
• Requires close vision to small print on computer and/or paperwork

Machines, Equipment, and Technical Abilities:

* Email transmission and communication

• Internet navigation and research
• Microsoft applications, including but not limited to, Word, Excel, etc.
• Office equipment, including fax machine, copier, printer, phone, and computer

Work Environment:

* Office environment

Benefits:

* Generous paid time off and paid holidays

• Overtime pay for non-exempt hourly positions based on business needs
• Commission for account executives
• Fixed and variable rate car reimbursement for area managers and account executives
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable)
• Telephone reimbursement (when applicable)
• EAP
• 401k
• Medical, prescription, dental, and vision
• HSA and FSA/Dependent Care FSA
• Life insurance, disability, accidental death, identity protection, and legal services
• Meru Health Mental health and Mercer SmartConnect Medicare programs
• Livongo Diabetes and High Blood Pressure programs
• Healthcare Bluebook and RX Savings solutions programs
• HEPB and TB vaccinations

Why Join arenaflex?

At arenaflex, we are committed to creating a positive and supportive work environment that encourages growth and development. We offer a range of benefits and opportunities for career advancement, including:

• Competitive salary and bonus structure
• Comprehensive benefits package
• Opportunities for professional development and growth
• Collaborative and supportive team environment
• Recognition and rewards for outstanding performance

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional patient care and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment, training, and advancement. Apply for this job