Experienced Full Stack Data Entry & Typist Support Coordinator – Hybrid Operations & Client Support

At arenaflex, we're revolutionizing the way businesses approach data entry and transcription services. As a forward-thinking organization, we're seeking an exceptional Remote Data Entry & Typist Support Coordinator to join our team. This unique hybrid role combines high-volume data entry with precision typing and client support coordination, offering a dynamic and challenging opportunity for the right candidate.

About arenaflex

arenaflex is a leading provider of data entry and transcription services, dedicated to delivering exceptional quality and client satisfaction. Our team of experts is passionate about innovation, collaboration, and continuous improvement. We're committed to creating a work environment that fosters growth, flexibility, and autonomy, allowing our team members to thrive and reach their full potential.

Key Responsibilities

As our Remote Data Entry & Typist Support Coordinator, you'll be responsible for:

• Dual Data Processing: Enter transactional data (orders, shipping logs) and transcribe client audio into finalized documents, maintaining separate accuracy KPIs for each function.
• Client Intake & Briefing: Host short video or chat-based briefing sessions with new clients to gather project requirements, deadlines, and style preferences.
• Project Coordination: Assign tasks to specialized data entry and typist teams, monitor progress via our project management suite (Jira, Monday.com), and ensure on-time delivery.
• Quality Checks: Perform second-tier reviews on both numeric datasets and transcribed documents, applying checklists to guarantee 99%+ accuracy.
• Reporting & Feedback: Generate weekly status reports for clients, highlight deliverables, and implement client feedback loops to refine processes.
• Training & Documentation: Develop process guides, create tutorial videos, and lead quarterly Skill Sharpen webinars for the operations team.

Qualifications

To succeed in this role, you'll need:

• Associate degree or higher; certifications in Office Technology or related fields a plus.
• 2+ years of combined data entry and transcription experience.
• Strong interpersonal skills comfortable conducting client briefings and debriefs virtually.
• Proficiency in spreadsheet software, CRM platforms, and audio editing tools (Express Scribe, Audacity).
• Excellent multitasking, prioritization, and written communication skills.
• Quiet, dependable home office setup with robust internet connectivity.

Why You'll Love This Job

* Hybrid Expertise: Build a versatile portfolio spanning quantitative data and qualitative transcription ideal for future managerial roles.

• Client-Facing Exposure: Develop your client relations skills by serving as the face of our support operations.
• Autonomy & Flexibility: Manage your own schedule and workload, with the freedom to innovate process improvements.
• Team Collaboration: Partner closely with colleagues across data science, customer success, and IT to deliver seamless service.
• Career Roadmap: Clear pathways into roles like Operations Lead, Client Success Manager, or Data Services Specialist.

Benefits & Perks

* Competitive Compensation: $18-$24 per hour for entry-level; $24-$30 per hour for midlevel, based on experience and scope.

• Incentive Programs: Quarterly client satisfaction bonuses up to 8% of base earnings.
• Paid Time Off: Up to 12 days of PTO in your first year plus 8 paid holidays; additional PTO for tenure milestones.
• Wellness & Development: $100 monthly stipend for wellness, plus $500 annual learning budget for courses or certifications.
• Culture & Connection: Weekly virtual Watercooler Chats, monthly cross-team challenges, and an annual all-hands retreat (travel included for full-time).

How to Apply

If you're organized, client-centric, and enjoy shifting between data and transcription tasks, we want to hear from you! Please submit your resume along with a brief overview of a past project where you juggled multiple data and typing responsibilities successfully.

Location

North Carolina

Expected Salary

Competitive hourly rate based on experience and scope.

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