Experienced Customer Success Manager – E-commerce Ambassador Marketing

At arenaflex, we're on a mission to revolutionize the way e-commerce brands engage with their ambassadors, affiliates, and influencers. As a key member of our team, you'll play a vital role in shaping the future of our company and helping our customers achieve their goals. We're looking for a highly motivated and experienced Customer Success Manager to join our team and help us make a lasting impact in the industry.

About arenaflex

arenaflex is a cutting-edge platform that helps e-commerce brands easily manage and engage their ambassadors, affiliates, and influencers. With our powerful platform, brands can assign challenges, track performance, and reward their community to boost awareness, create authentic user-generated content, and drive referral sales. Our goal is to make ambassador marketing effortless and impactful, and we're looking for talented individuals like you to help us achieve this vision.

The Role

As a Customer Success Manager at arenaflex, you'll be responsible for ensuring our customers achieve their goals and get the most out of our platform. You'll be the primary point of contact for our customers, providing them with exceptional support, guidance, and expertise to help them succeed. Your main job will be to make sure our customers absolutely crush it with our product, and you'll do this by:

• Understanding our customers' specific goals and demonstrating how arenaflex helps them accomplish these objectives
• Regularly reviewing and communicating metrics to highlight the value customers gain from using arenaflex
• Identifying opportunities to expand customer usage and grow additional business within our current customer base
• Helping brands create fun and engaging ideas for activating brands' ambassadors and enhancing their effectiveness
• Becoming an expert in executing impactful ambassador programs specifically for e-commerce direct-to-consumer brands
• Providing ongoing training, support, and best practices to ensure customers optimize their ambassador marketing efforts
• Building and managing day-to-day relationships with arenaflex customers
• Managing onboarding for new customers, ensuring smooth transitions and quick adoption
• Regularly reporting on customer usage, adoption metrics, and overall health to proactively address any potential issues
• Working closely with support, product management, marketing, and sales teams to deliver seamless customer experiences
• Helping us keep our online knowledge base current with helpful articles and best practices for customer success

Qualifications

To be successful in this role, you'll need to have:

• 2+ years in a client-facing or Customer Success role
• Extensive knowledge of social media platforms (Instagram, Facebook, TikTok, and X)
• Self-motivated and an ability to thrive in fast-paced environments
• Exceptional organizational skills with meticulous attention to detail
• Adaptable team player who enjoys collaborative environments
• Prior e-commerce marketing expertise (a plus, but not required)
• Knowledge of ambassador, influencer, and affiliates marketing strategies (a plus, but not required)
• Familiarity with the Shopify ecosystem (a plus, but not required)
• Experience as brand ambassador (a plus, but not required)
• Proficiency using Hubspot (a plus, but not required)
• Hands-on experience using the arenaflex platform (a plus, but not required)

Bonus Points

If you have any of the following skills or experiences, you'll be at the top of our list:

• Prior e-commerce marketing expertise
• Knowledge of ambassador, influencer, and affiliates marketing strategies
• Familiarity with the Shopify ecosystem
• Experience as brand ambassador
• Proficiency using Hubspot
• Hands-on experience using the arenaflex platform

Why Join arenaflex?

We're not just looking for anyone to fill this role. We're looking for someone who is passionate about customer success, e-commerce marketing, and making a lasting impact in the industry. As a member of our team, you'll get:

• A front-row seat to the early days of a scrappy startup
• A starring role in shaping our culture and steering our success
• The opportunity to become legendary around here
• A fun and collaborative work environment with amazing people who'll quickly turn into lifelong friends
• The chance to work with some of the most epic brands in the industry
• A competitive salary and benefits package, including:

+ Remote-first work with optional office environment in Lehi or SLC + Mostly paid for medical, dental, and vision insurance with an HSA match + Company stock options + Parental Leave + Unlimited PTO - you are an adult, we're not going to count, just get all your stuff done + And more things that we haven't even thought of that you are going to suggest to us after you join the team

How to Apply

If you're ready to join a team that's changing the game in e-commerce marketing, apply now! We can't wait to hear from you and learn more about your qualifications and experience. Apply for this job