Experienced Full Stack Customer Service and Sales Representative – Remote USA

Are you a people person with a passion for delivering exceptional customer experiences? Do you have a knack for building strong relationships and a drive to succeed in a dynamic, fast-paced environment? Look no further than arenaflex, a leading provider of customer experience solutions, where you can ignite your career and make a real difference in the lives of our customers. As a Customer Service and Sales Representative working remotely for arenaflex, you'll be part of a talented team that's dedicated to bringing humanity to business. You'll have the opportunity to grow your career by connecting your customer service and sales aptitude to become a Remote Licensed Healthcare Insurance Agent. arenaflex is committed to supporting your professional development and providing you with the skills and resources you need to succeed in this role.

About arenaflex

arenaflex is a global company that's passionate about making customers happy. Since 1982, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. We're proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.

What You'll Be Doing

As a Customer Service and Sales Representative, you'll be responsible for providing exceptional customer service and sales support to our clients. You'll be the face of arenaflex, and your role will be critical in building strong relationships with our customers and driving business growth. Your typical day will involve:

• Assisting individuals in understanding their coverages and selecting the right products, services, and best solutions to meet their personal needs
• Providing full lifecycle customer service and sales, where you could accept inbound or might be calling out to provide follow-up
• Responding to customer inquiries with compassion and active listening, and selecting the best solution in an efficient manner
• Identifying additional needs customers may have and helping them to upgrade products or services

What You Bring to the Role

To succeed in this role, you'll need to bring the following skills and qualities:

• Aptitude, self-discipline, and tenacity to learn about what it takes to become a licensed insurance associate, including passing the state licensing exam
• High-speed internet (25 mbps download and 10 mbps upload)
• Minimum six (6) months sales experience
• Integrity to follow HIPAA guidelines on maintaining patient privacy
• Strong customer service orientation, including empathy, compassion, and listening skills
• High school diploma or equivalent
• Strong computer navigation skills and experience, as this role is 100% remote

What You Can Expect

As a Customer Service and Sales Representative at arenaflex, you can expect:

• Supportive of your career and professional development
• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• FREE licensing course (and you'll be paid for your time to boot)
• All state licensing exam fees covered by arenaflex and yearly renewal of license provided by arenaflex as your employer
• A base wage of $16/hr while studying for your state exam. Once you are licensed, you will receive an increase to your base pay and be eligible for performance-based bonuses
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

A Bit More About Your Role

We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our arenaflex community is here for you as one dynamic, global family.

You'll Report to Team Lead

You'll contribute to the success of the customer experience and the overall success of the team.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our culture, and to submit your application. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Apply for this job