Experienced Full Stack CX Product Manager – Conversational Analytics & AI-Driven Solutions

At arenaflex, we're committed to delivering exceptional customer experiences that drive business growth and financial security for all. As a key member of our product management team, you'll play a pivotal role in shaping the future of conversational analytics and AI-driven solutions. We're seeking an experienced Full Stack CX Product Manager to join our team in Des Moines, IA, and lead the strategic development and evolution of our conversational products, including chatbots, conversational IVR, and AI/personalization initiatives.

About arenaflex

arenaflex is a leading financial services company dedicated to helping individuals and businesses achieve their financial goals. With a rich history of innovation and a commitment to customer-centricity, we're shaping the future of financial services. Our team is passionate about creating products and experiences that make a meaningful difference in people's lives.

Job Summary

As a Full Stack CX Product Manager, you'll be responsible for defining the product vision, driving the roadmap, and partnering with cross-functional teams to deliver innovative solutions that redefine how our customers interact with our brand. You'll work closely with engineering, data science, and design teams to define product requirements, prioritize features, and manage development sprints. Your expertise in conversational design, optimization, and analytics will help us create intuitive and engaging conversational flows that drive user satisfaction and business outcomes.

Responsibilities

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Product Strategy & Vision:

- Define and articulate a compelling product vision and strategy for AI-driven conversational experiences, chatbots, and conversational IVR systems. - Develop and maintain a strategic product roadmap aligned with business goals and emerging Virtual Assistant trends. - Conduct in-depth market analysis and competitive research to identify opportunities for innovation and differentiation. - Responsible for executing the strategy as part of multiple product team(s). - Stay at the forefront of and explore their potential applications within our product portfolio. - Integrates business, customer, user, and partner insights to inform a clear understanding of problems to solve and risks to manage. Continuously seeks to improve the clarity and effectiveness of the product strategy. -

Product Discovery:

- Drive the integration of our conversational products, exploring use cases such as personalized interactions, advanced natural language understanding, and content generation. - Work with data teams to optimize performance, ensuring accuracy, reliability, and ethical considerations. - Evaluate and integrate AI tools and technologies to enhance chatbot and IVR capabilities. - Accountable for understanding and defining key business outcomes and requirements for their product. - Articulates hypotheses and leads the product team(s) (design, engineering, and various business roles) to deeply understand complex problems and solutions through experimentation. -

Product Development & Execution:

- Lead the product lifecycle from concept to launch, ensuring seamless execution and high-quality deliverables. - Collaborate closely with engineering, data science, and design teams to define product requirements, prioritize features, and manage development sprints. - Define and track key performance indicators (KPIs) to measure product success and drive data-driven optimizations. - Champion user-centered design principles and ensure exceptional user experiences across all conversational interfaces. - Coordinate with designers, developers, QA testers, and other stakeholders to ensure timely and high-quality delivery. -

Conversational Design & Optimization:

- Lead the development of intuitive and engaging conversational flows, leveraging best practices in conversational design. - Implement A/B testing and other optimization techniques to improve chatbot and IVR performance and user satisfaction. - Analyze user feedback and data insights to continuously refine and improve conversational experiences. - Ensures every goal-aligned unit of value created by multiple teams is measurable and can show progress towards overall product objectives. -

Stakeholder Management & Communication:

- Effectively communicate product vision, strategy, and progress to internal and external stakeholders. - Build strong relationships with key customers and partners to gather feedback and identify new opportunities. - Collaborates with business leaders and finance to manage budget, go to market strategy, etc. - Ensures key information (strategy, priorities, plans, experiments, results, etc.) regarding the product(s) is understood by stakeholders.

Requirements

- 2+ years of business, technology, or product management experience; or equivalent demonstrated through the following: work experience, training, military experience, or education. - Prior experience in a product environment and exposure to the Product Manager role. - Experience with strategic thinking and decision making in a professional context. - Experience with managing multiple workloads and/or competing priorities in a professional context. - Experience with stakeholder and relationship management in a professional context. - Demonstrated experience leading, influencing, and negotiating in a professional team environment. - Demonstrated experience leveraging diverse perspectives and using data to inform action. - 1+ year working in a highly collaborative, fast-paced environment with engineering teams and stakeholders.

What We Offer

- Competitive salary range: $81,900 - $182,400 per year - Flexible Time Off (FTO) program - Pension eligibility - Opportunity to work in a hybrid or remote environment - Collaborative and dynamic work environment - Comprehensive benefits package - Professional development opportunities - Recognition and rewards for outstanding performance

How to Apply

If you're passionate about creating innovative solutions that drive business growth and customer satisfaction, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job