Experienced Full Stack Customer Service Agent – Seasonal Remote Opportunity at arenaflex

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy helping others? If so, we have an exciting opportunity for you to join arenaflex as a Seasonal Remote Customer Service Agent! At arenaflex, we're committed to providing top-notch protection and services to our customers. As a Seasonal Remote Customer Service Agent, you'll play a vital role in supporting our field offices and customers alike. With a growing pest management industry and a recession-resistant business model, this is an excellent opportunity to expand your knowledge, increase your earnings, and be part of a financially stable and growing organization.

About arenaflex

arenaflex is a global residential and business service provider with a rich history dating back to 1901. As the largest subsidiary of a leading NYSE-listed company, we've consistently delivered improved earnings and served over 2 million customers. Our Contact Center is a high-energy, fun, and collaborative work environment with strong management, making it an ideal place to grow your career.

Responsibilities

As a Seasonal Remote Customer Service Agent, you'll be responsible for:

• Working remotely from your home office, equipped with the necessary computer and equipment to succeed in this role
• Supporting our field's peak season, which starts building around February
• Managing the customer relationship to ensure best-in-class service
• Identifying opportunities for cross-selling and up-selling
• Assisting customers by offering remedies to retain business
• Reaching out to customers with unpaid debt and attempting to collect
• Resolving billing and customer credit issues
• Scheduling new termite inspections
• Making outbound welcome calls to new customers
• Utilizing gamification tools to measure performance

We Offer

* A variety of schedules, including nights, weekends, and holidays

• A comprehensive four-week quality training program, which will equip you with the skills and knowledge to succeed in this role
• Gamification methods to measure performance and increase engagement virtually
• Competitive pay and incentives, including $16.73 per hour plus 3% sales commission
• A 401(k) plan with company match and employee stock purchase plan
• Opportunities for regular, full-time employment based on business needs

Why arenaflex?

* We're a financially stable and growing organization with a rich history and a strong reputation in the industry

• We offer a high-energy, fun, and collaborative work environment with strong management
• We're committed to providing top-notch protection and services to our customers
• We offer opportunities for career growth and development

Qualifications

To be successful in this role, you'll need:

• A high school diploma or equivalent
• 1-2 years of customer service experience within or outside a call center
• Completion of a Culture Index assessment
• Verification of internet speed
• Ability to pass a computer assessment
• Ability to pass a background and drug screen
• A suitable workspace in your home, private/semiprivate home-office space free of distractions and background noise
• A workspace with adequate furnishings (e.g., a desk and chair) and lighting
• A minimum of 50 mbps download/20 mbps upload or higher, high-speed internet connection with the ability to hard wire directly to a modem

What You'll Need

* Excellent interpersonal and communication skills

• Strong computer skills in various software and web-based applications
• Proficiency in Microsoft Office
• Comfortable working in a high-volume role
• Excellent customer service soft skills, such as empathy
• Ability to prioritize tasks and manage time efficiently

Equal Opportunity Employer

arenaflex is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer. We're committed to creating a diverse and inclusive work environment that values and respects all employees.

Apply Now!

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Don't miss out on the chance to join our team and be part of a financially stable and growing organization. Apply now and take the first step towards a rewarding career with arenaflex! Apply for this job