Experienced Online Chat Team Lead – Digital Service Excellence in Baton Rouge, LA at arenaflex
At arenaflex, we're on a mission to revolutionize the way we deliver exceptional member service in the digital age. As a leading financial institution, we're committed to empowering our members with safe, competitive, and economically sound products that meet their evolving needs. We're now seeking an experienced Online Chat Team Lead to join our team in Baton Rouge, LA, and help us achieve our vision of becoming the go-to financial partner for individuals and families throughout Louisiana.
A Day in the Life of an Online Chat Team Lead at arenaflex
As an Online Chat Team Lead at arenaflex, you'll be responsible for maintaining the daily operations and performance standards of an assigned team while performing a variety of digital service-related activities. Your primary goal will be to promote increasing production and excellent member service consistent with our credit union's mission. You'll thrive in a fast-paced environment, working independently and as a contributing member of a team to meet deadlines and deliver exceptional results.
Key Responsibilities:
* Process all transactions accurately, including account maintenance, transfers, loan payments, verifying transaction history, and properly identifying members.
- Ensure the Digital Services Team achieves the minimum membership completion rate, is logged into the digital services phone queue, and is available to take calls and answer digital correspondence.
- Assist team members with escalated member contacts, membership queues, and team member questions.
- Assist with training of new employees and cross-training other employees in position responsibilities and functions.
- Maintain a highly developed knowledge level of all products to effectively respond to member inquiries and troubleshoot member and team challenges.
Essential Qualifications:
* High school education or GED.
- 2 years of experience in a call center and financial institution environment.
- Excellent oral, written, and telephone communication skills.
- Strong problem-solving, attention to detail, and member service skills.
- Proficiency in Microsoft Office products, especially Excel.
Preferred Qualifications:
* Bachelor's degree in a related field.
- Experience in a leadership or supervisory role.
- Knowledge of digital banking and online services.
- Certification in customer service or a related field.
Skills and Competencies:
* Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Strong attention to detail and accuracy.
- Ability to work independently and as a contributing member of a team.
- Proficiency in Microsoft Office products, especially Excel.
- Knowledge of digital banking and online services.
Career Growth Opportunities and Learning Benefits:
At arenaflex, we're committed to helping our employees grow and develop their careers. As an Online Chat Team Lead, you'll have opportunities to:
- Develop your leadership and supervisory skills.
- Expand your knowledge of digital banking and online services.
- Participate in training and development programs to enhance your skills and competencies.
- Collaborate with cross-functional teams to achieve business objectives.
- Contribute to the development of new products and services.
Work Environment and Company Culture:
At arenaflex, we're dedicated to creating a safe and inclusive work environment that values diversity, equity, and inclusion. Our culture is grounded in faith, and we strive to live the golden rule of 'love thy neighbor.' We're committed to promoting and nurturing a culture that:
- Values diverse talents and welcomes individuals with unique backgrounds, working styles, and skill sets.
- Encourages collaboration, innovation, and creativity.
- Fosters a culture of continuous learning and development.
- Supports work-life balance and employee well-being.
Compensation, Perks, and Benefits:
As a full-time employee at arenaflex, you'll enjoy a comprehensive benefits package that includes:
- Medical, Dental, and Vision Insurance with generous employer premium contributions.
- Health Savings Account with employer contributions for eligible employees.
- Employer-Paid Group Life Insurance.
- Voluntary Dependent Life Insurance.
- Paid Vacation & Sick Leave.
- 15 Paid Holidays, including a Cultural Floating Holiday.
- 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%.
- Paid Time Off to volunteer with approved non-profits and charities.
Why Join the arenaflex Team?
At arenaflex, we're passionate about making a positive impact in the lives of our members and employees. We're committed to:
- Providing safe, competitive, and economically sound products that meet the evolving needs of our members.
- Empowering our employees to grow and develop their careers.
- Creating a safe and inclusive work environment that values diversity, equity, and inclusion.
- Fostering a culture of continuous learning and development.
- Supporting work-life balance and employee well-being.
How to Apply:
If you're a motivated and results-driven individual who is passionate about delivering exceptional member service, we encourage you to apply for the Online Chat Team Lead position at arenaflex. Please submit your application through our website or by clicking on the link below. Apply for this job We look forward to welcoming you to the arenaflex team! Apply for this job