Experienced Full Stack Customer Service Representative – Remote Chat Support for arenaflex

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two interactions are the same? If so, we invite you to join arenaflex as a Remote Chat Support Representative. As a key member of our team, you will play a vital role in providing top-notch support to our valued members through various digital channels, including chat, email, web and mobile messaging, and text.

About arenaflex

arenaflex is a leading financial institution dedicated to serving the needs of individuals and families throughout the state of Louisiana. Since 1956, we've been committed to providing exceptional financial services, and our continued growth has enabled us to expand our reach to over 68,000 members nationwide. Our culture is built on the principles of faith, love, and inclusivity, and we strive to create a safe and welcoming work environment that values diverse talents and perspectives.

A Day in the Life of a Remote Chat Support Representative

As a Remote Chat Support Representative, you will be responsible for:

• Efficiently and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels
• Providing support to ensure online membership applications are completed and submitted within a timely manner
• Effectively discussing member's needs on financial matters through multiple remote technology secured/unsecured access channels
• Acting as a subject matter expert for all online products and services, including Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat, and Text Support
• Maintaining a strong working knowledge of arenaflex's products and services

Key Responsibilities:

* Respond to member inquiries and resolve issues in a timely and professional manner

• Provide accurate and helpful information to members regarding arenaflex's products and services
• Assist members with online membership applications and ensure timely completion and submission
• Utilize multiple remote technology channels to communicate with members and provide support
• Stay up-to-date on arenaflex's products and services to effectively address member inquiries
• Collaborate with internal teams to resolve complex issues and provide exceptional member experiences

Skills and Qualifications:

* High School Diploma or equivalent

• 1 year of experience in a customer service position
• Must meet the requirements for our Telecommuting Program (more information below)
• Excellent oral, written, and telephone communication skills
• Strong problem-solving and member service skills
• Working knowledge of Microsoft Office products, especially Word, Excel, and PPT

Telecommuting Requirements:

* A dedicated workspace

• Secure and strong internet connection
• Not being a caretaker for any dependents (adult or child) for the entirety of the scheduled shift
• An environment free from loud noises or outside distractions
• The first 60 days will be on-site for training at our Corporate Campus located at 2675 O'Neal Lane in Baton Rouge

Why Join arenaflex?

* Competitive salary and benefits package

• Opportunities for career growth and professional development
• Collaborative and inclusive work environment
• Recognition and rewards for outstanding performance
• Comprehensive training and support
• Flexible work arrangements, including remote work options

Benefits:

* Medical, Dental, and Vision Insurance with generous employer premium contributions

• Health Savings Account with employer contributions for eligible employees
• Employer-Paid Group Life Insurance
• Voluntary Dependent Life Insurance
• Paid Vacation & Sick Leave
• 15 Paid Holidays, including a Cultural Floating Holiday
• 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%
• Paid Time Off to volunteer with approved non-profits and charities

Equal Opportunity Employer:

arenaflex is an Equal Opportunity Employer. All Credit Union campuses are tobacco and vape-free.

How to Apply:

If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job