Experienced Data Entry Clerk/Administrative Support Professional – Customer Service and Operations Support
At arenaflex, we're not just looking for a Data Entry Clerk/Administrative Support professional – we're seeking a dedicated, customer-focused individual who is passionate about delivering exceptional service and driving business success. If you're a proactive, organized, and caring individual with a passion for providing superior customer service, we'd love to hear from you.
About arenaflex
arenaflex is a nationally recognized leader in home organizing systems, designing, manufacturing, and installing a complete line of custom closets, home office furniture, media systems, wall-beds, garage cabinetry, and more. We're committed to providing our customers with an exceptional experience, and we're looking for talented individuals like you to join our team.
Job Responsibilities
As an Experienced Data Entry Clerk/Administrative Support Professional, you'll play a crucial role in the smooth functioning of our daily operations. Your primary responsibilities will include:
- Data Entry:
+ Accurately entering information into databases, spreadsheets, or other systems from various sources. + Running reports to check for accuracy and completeness in data system. + Maintaining records, organizing and managing both physical and digital files, documents, and other records to ensure easy accessibility. + Collaborating with team members or departments to clarify data requirements or resolve discrepancies. + Adhering to company procedures and data management best practices.
- Administrative Support:
+ Ordering and maintaining office supplies and equipment if needed. + Handling incoming and outgoing mail and packages.
- Customer Interaction:
+ Handling incoming customer inquiries via phone and email in a courteous and professional manner. + Providing accurate information regarding products, services, policies, and procedures. + Greeting visitors and providing assistance.
- Problem Resolution:
+ Escalating complex issues to the appropriate departments for resolution. + Following up with customers to ensure their concerns are resolved satisfactorily.
- Team Collaboration:
+ Working closely with other departments to ensure seamless customer experiences. + Delivering administrative support for office staff, sales team, and production/installation departments. + Managing designers' appointment calendars.
- Quality Assurance:
+ Adhering to customer service policies and procedures. + Meeting or exceeding performance goals related to customer satisfaction, quality, and productivity.
Qualifications
To be successful in this role, you'll need to possess the following qualifications:
- A proactive individual who thrives on taking ownership of tasks and driving them to completion.
- Ability to master processes.
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- High school diploma or equivalent is required; college degree preferred.
- Proficiency in Microsoft Office and CRM systems.
Benefits
As an arenaflex team member, you'll enjoy a range of benefits, including:
- Competitive salary.
- Health, dental, and vision insurance.
- 401K.
- Paid time off and holidays.
- Career development opportunities.
Work Environment and Company Culture
At arenaflex, we value our team members and strive to create a positive, supportive work environment. Our company culture is built on the principles of teamwork, innovation, and customer satisfaction. We're committed to providing our employees with the tools and resources they need to succeed and grow in their careers.
How to Apply
If you're a motivated, organized, and caring individual with a passion for providing superior customer service, we'd love to hear from you. Apply now and take the first step in building a rewarding career with arenaflex.
Location
Bethel, CT
Job Type
Full-time
Expected Salary
Competitive salary range
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