Experienced Customer Service Representative – Pest Management Industry in San Antonio, TX

At arenaflex, we're dedicated to delivering exceptional customer experiences that set us apart in the pest management industry. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive the highest level of service, support, and satisfaction. If you're passionate about making a difference in people's lives and take pride in going above and beyond to make a customer smile, you could be arenaflex's next all-star player.

About arenaflex

arenaflex is a leading provider of pest management services, with a strong presence in the San Antonio, TX market. As a subsidiary of a financially stable and growing company, we're committed to innovation, customer satisfaction, and employee growth. Our unique Taexx built-in pest control system during a home's construction has made us the #1 pest management company to homebuilders, and we're proud to be a part of the pest management industry, which is growing and recession-resistant.

Responsibilities

As a Customer Service Representative at arenaflex, you'll be responsible for:

• Providing positive customer experiences that significantly affect the customer's likelihood to continue to use and buy additional service from arenaflex Pest Defense
• Regularly communicating with internal and external customers of arenaflex Pest Defense
• Providing information to prospects and initiating new service
• Answering questions, researching problems, resolving issues, providing pricing (non-termite), scheduling service(s), and providing closure for customers
• Interacting with customers/prospects by scheduling various pest and builder-related services using the Route Point software
• Resolving customer problems with invoices and billing questions
• Conducting telephone conversations with customers about issues surrounding their service in a professional manner
• Entering service-related notes in system software
• Providing general marketing information to prospects and customers as requested
• Conducting follow-up telephone calls with customers for re-treats, initial services, and current customers as directed
• Maintaining customer files on computer and in filing system
• Validating technician paperwork for completeness and accuracy
• Filing Technician paperwork in customer files
• Updating notes in system with technician and other employee customer information
• Printing, distributing, and reviewing service tickets for technicians
• Having a basic knowledge of technician's job and processes of company's treatment processes
• Properly following arenaflex telephone etiquette procedures
• Ability to calm and diffuse angry customers
• Escalating appropriate inquiries or problems to managers
• Collecting and reconciling payments received by technicians

Perks and Benefits

As a valued member of the arenaflex team, you'll enjoy:

• Competitive pay ($33,000 - $35,000 annually)
• Comprehensive benefits package including medical, dental, vision
• Company-paid life & AD&D insurance
• 401(k) plan with company match up to 6%
• Employee stock purchase plan
• Paid Time off and holidays
• Employee discounts
• Tuition reimbursement
• Dependent scholarship awards
• An opportunity to advance within the company
• Recognition for a job well done
• A friendly work environment
• Employee referral bonuses
• The opportunity for professional growth and respect that comes from working for an industry leader

Qualifications

To be successful in this role, you'll need:

• 1 year of previous customer service experience
• Entry-level customer service skill and technique
• Basic/entry-level understanding of computers
• Entry-level skill on use of company telephone features and how to use them
• Must be 18 years or older with a high school diploma or GED

Physical Demands/Working Environment

Candidates must meet physical job requirements and safely perform the job duties with or without accommodation.

Why arenaflex?

arenaflex is a financially stable and growing company, with a strong presence in the San Antonio, TX market. We're committed to innovation, customer satisfaction, and employee growth. Our unique Taexx built-in pest control system during a home's construction has made us the #1 pest management company to homebuilders, and we're proud to be a part of the pest management industry, which is growing and recession-resistant.

Equal Opportunity Employer

arenaflex is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer.

Apply Now!

If you're passionate about delivering exceptional customer experiences and taking pride in making a difference in people's lives, apply now to join the arenaflex team! Apply for this job