Experienced Customer Service Representative – Overnights in Milwaukee, WI at arenaflex
Join arenaflex, a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials, as we continue to grow and expand our team. We are seeking an experienced Customer Service Representative to join our overnight team in Milwaukee, WI. As a Customer Service Representative, you will be the heartbeat of arenaflex, delivering exceptional experiences to our customers and helping them navigate our website and online ordering.
About arenaflex
arenaflex is a dynamic and innovative company with over 9,000 employees across 13 locations. We are committed to providing our customers with the best products and services, and we are looking for talented individuals to join our team. As a family-owned company, we value our employees and offer a range of benefits and opportunities for growth and development.
Job Responsibilities
As a Customer Service Representative, you will be responsible for:
- Processing customer orders and inquiries in a collaborative call center using world-class technology
- Communicating with customers over phone, email, and chat
- Helping customers navigate arenaflex's website and online ordering
- Becoming a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
- Collaborating with internal teams to resolve customer issues and provide exceptional service
Minimum Requirements
* High school diploma or equivalent; Bachelor's degree preferred
- Prior customer service experience is a plus, but we will train you to provide legendary service for our customers
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing situations
Benefits
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one
- Multiple bonus programs
- Paid holidays and generous paid time off
- Tuition Assistance Program that covers professional continuing education
- Employee Perks:
+ Café featuring affordable daily meal options from local restaurants + On-site fitness center and beautifully maintained walking paths + Best-in-class, clean, modern facilities
Work Environment and Company Culture
arenaflex is a drug-free workplace and an equal opportunity employer. We value diversity and inclusion and are committed to creating a workplace that is welcoming and inclusive for all employees. Our company culture is built on a foundation of teamwork, innovation, and customer satisfaction.
Career Growth Opportunities and Learning Benefits
As a Customer Service Representative at arenaflex, you will have opportunities to grow and develop your skills and career. We offer training and development programs to help you succeed in your role and advance in your career. You will also have access to our Tuition Assistance Program, which covers professional continuing education.
Compensation and Perks
* Pay from $26 to $33 per hour with significant growth and earning potential
- Includes $4 Shift Differential
- 4- or 5-day on-site schedules available, including weekends
How to Apply
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. Please submit your application through our website or by clicking on the "Apply for the job now!" link below.
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