Experienced Customer Service/Technical Support Representative – Onsite in Goldenrod, FL
Are you a customer-centric individual with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join arenaflex, a global leader in customer experience and technology innovation, as an Experienced Customer Service/Technical Support Representative.
About arenaflex
arenaflex is a forward-thinking organization that values its people-first culture and genuine sense of belonging. We're proud to be recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" year after year. Our diverse team of 70+ nationalities from around the world comes together to help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation.
Join Our Team of Game-Changers
As a Customer Service/Technical Support Representative at arenaflex, you'll be part of a dynamic team that's passionate about delivering outstanding customer experiences. You'll work closely with our clients to resolve technical issues, provide expert support, and ensure their satisfaction. With our continued growth, we're looking for talented individuals who share our passion for customer-centricity and are eager to grow their careers.
Key Responsibilities:
- Provide inbound customer support via phone, email, or chat - Help customers resolve technical issues and concerns - Assist in correcting billing concerns and resolving customer complaints - Deliver expert customer experiences with a smile - Collaborate with internal teams to resolve complex issues and improve customer satisfaction
Your Qualifications:
- 18 years or older with a High School Diploma or GED - Live within 40 miles of the site and be able to work your full shift in the office - Proficiency in multiple systems on a PC and ability to pass technical assessments - Excellent communication, problem-solving, and customer service skills
What's in It for You:
- Paid training and opportunities for lucrative referral bonuses - Competitive hourly wage: $18/hour - Medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP) - Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more to support the community and the world - Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness - Locker rooms, staff kitchen and vending, cafeteria with lounge area, pool table, TV, and more - A range of other perks and benefits
Career Growth and Personal Development:
- Develop "friends for life" while reimagining your all-new career journey - Receive all the training, technologies, and continuing support you'll need to succeed - Enjoy real career (and personal) growth potential, with about 80% of our managers and leaders promoted from within - Participate in a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned
Work Environment and Company Culture:
- Work in a dynamic, fast-paced environment where no two days are the same - Join a diverse team of 70+ nationalities from around the world - Enjoy a people-first culture and genuine sense of belonging - Participate in company-wide celebrations and events that support the community and the world
Location:
- Goldenrod, FL
Language Requirements:
- English (fluency required)
Time Type:
- Full-time
Physical & Mental Requirements:
- While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
Eligibility to Work:
- In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
Where Job May be Performed:
- Currently, this position may be performed only in the states listed.
Equal Opportunity/Affirmative Action Employer:
- arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
To Apply:
- Click the "Apply for the job now!" link to submit your application.
Don't Miss Out on This Opportunity:
- Join arenaflex today and become part of a dynamic team that's passionate about delivering outstanding customer experiences. Apply now and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice." Apply for this job