Experienced Customer Activation Manager – Enterprise Solutions in New York City, NY at arenaflex

About arenaflex

arenaflex is a cutting-edge financial operations platform designed to revolutionize the way businesses manage their finances. By combining corporate cards with expense management, bill payments, vendor management, accounting automation, and more, arenaflex's all-in-one solution empowers finance teams to focus on high-value tasks and drive business growth. With over 30,000 companies across various industries relying on arenaflex, we've saved our customers a staggering $1 billion and 10 million hours. Founded in 2019, arenaflex has become the fastest-growing corporate card and bill payment platform in America, processing over $35 billion in purchases annually. arenaflex's impressive investor roster includes top-tier firms like Sequoia, Founders Fund, Thrive Capital, Khosla Ventures, Greylock, Stripe, Goldman Sachs, Coatue, and Redpoint, as well as over 100 angel investors who were founders or executives of leading companies. Our team comprises talented leaders from renowned financial services and fintech companies, such as Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One, as well as technology giants like Meta, Uber, Netflix, Twitter, Dropbox, and Instacart. arenaflex has been recognized as one of the most innovative companies in the industry, earning spots on Fast Company's list and LinkedIn's for over three years, as well as the Forbes, CNBC, and TIME Magazine's 100 lists.

About the Role

As a Customer Activation Manager at arenaflex, you will play a critical role in delivering value to our customers and driving revenue growth for our business. You will be responsible for implementing arenaflex's products for newly-closed customers, ensuring a seamless onboarding experience, and fostering long-term relationships with our strategic enterprise clients. As an early member of our team, you will have the opportunity to help build and refine arenaflex's Customer Activation organization and define the customer strategy that fuels our growth.

Key Responsibilities

* Project manage thorough and complete implementation and onboarding of new arenaflex Strategic Enterprise customers

• Execute successful launches of the arenaflex platform across top-tier accounts in partnership with our Account Executive and Account Management teams
• Act as a strategic consultant and extension of your customers' team as you guide them through Ramp setup and best practices
• Work with customers to deeply understand their current workflow, pain points, and priorities, and showcase tailored solutions to solve for those
• Drive initial product utilization and revenue for arenaflex by ensuring there are no unnecessary delays in the implementation process, and continuing to sell the customer on why implementing arenaflex is a high-value initiative
• Become an expert in the full range of integration and configuration options for arenaflex's suite of products
• Assist customers with change management, and help run custom trainings for their organizations
• Partner closely with the product team to ensure customer feedback is reviewed and prioritized. Help facilitate product workshops as necessary
• Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach

Essential Qualifications

* Minimum 7-10+ years of experience in customer success, activation, implementations, or sales experience in a B2B organization

• Experience managing strategic enterprise customer relationships with numerous stakeholders
• Experience running complex implementation projects with multiple workstreams, leveraging exceptional project management and time management skills
• Excellent verbal and written communication skills, with the ability to conduct deep discovery to understand true needs, and manage customer expectations and potential concerns
• Proven track record of ability to work with technical counterparts in Product and Engineering to share feedback, troubleshoot, and ideate workarounds as needed
• Proven track record of exceeding quota and/or outperforming key target metrics
• Ability to anticipate customers' needs and position product solutions accordingly
• High adaptability and ability to thrive in a fast-paced environment

Nice to Haves

* Bachelor's degree from an accredited university

• Experience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)
• Experience implementing nascent product to Enterprise
• Experience with financial services sales
• Experience at a high-growth startup

Compensation and Benefits

arenaflex offers a highly competitive compensation package, including a base salary range of $128,000- $212,500 for candidates located in NYC or SF, and $115,000- $191,500 for candidates located in all other locations. Additionally, we offer a comprehensive benefits package, including:

• 100% medical, dental & vision insurance coverage for you
• Partially covered for your dependents
• One Medical annual membership
• 401k (including employer match on contributions made while employed by arenaflex)
• Flexible PTO
• Fertility HRA (up to $5,000 per year)
• WFH stipend to support your home office needs
• Wellness stipend
• Parental Leave
• Relocation support to NYC or SF
• Pet insurance

Why Join arenaflex?

At arenaflex, we're passionate about empowering finance teams to drive business growth and success. We're a dynamic and innovative company that values collaboration, creativity, and customer satisfaction. If you're a motivated and results-driven professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity to join our team as a Customer Activation Manager – Enterprise Solutions in New York City, NY.

Apply Now!

Don't miss this chance to be part of a revolutionary company that's changing the face of financial operations. Apply now to join arenaflex's team of talented professionals and take the first step towards a rewarding and challenging career. Apply for this job