Experienced Customer Service Representative II (Remote) in Davenport, IA at arenaflex

Join arenaflex's Dynamic Team as a Customer Service Representative II (Remote) in Davenport, IA Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! arenaflex is seeking an experienced Customer Service Representative II (Remote) to join our team in Davenport, IA. As a key member of our customer service team, you will play a vital role in providing top-notch support to our customers, helping them navigate our products and services with ease.

About arenaflex

arenaflex is a leading provider of innovative solutions in the healthcare industry. Our mission is to empower individuals, healthcare providers, and public health professionals with the knowledge and resources they need to make informed decisions. With a strong commitment to customer satisfaction, arenaflex has built a reputation for delivering exceptional service and support.

Job Summary

As a Customer Service Representative II (Remote) at arenaflex, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving issues in a timely and professional manner. You will work closely with our team to ensure that our customers receive the highest level of support, and that their needs are met with empathy and understanding.

Key Responsibilities

* Provide exceptional customer service to clients via phone, email, chat, and other communication channels

• Respond to customer inquiries and resolve issues in a timely and professional manner
• Utilize databases and written materials to look up and provide information to customers
• Schedule appointments and send out kits as needed
• Maintain up-to-date knowledge of CDC Public Response, procedures, and policies
• Track and document all inquiries, appointments, and kits using CRM and applicable systems
• Meet Quality Assurance (QA) and other key performance metrics
• Escalate calls, emails, chat, scheduling, or kit-related issues to the appropriate designated group
• Continually look for and suggest process improvements to benefit arenaflex, CDC, and the public

Essential Qualifications

* High School diploma or equivalent with 6 months of customer service experience

• Minimum six (6) months customer service/administrative/call center experience required
• Must be able to speak and write English clearly and professionally
• Successfully complete the written assessment
• Highly effective communicator with strong ability to provide an excellent empathetic customer experience
• Excellent listening, comprehension, communications (verbal and written), problem-solving, and customer service skills
• Experience working with a PC, MS Word, and Outlook required
• Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
• Proven ability to work as a member of a team, as well as independently
• All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes
• All CDC INFO personnel are required to sign a Statement of Understanding and Non-Disclosure

Preferred Qualifications

* Previous experience with phone systems and headset preferred

• Must be able to work from home and comply with remote working policies and requirements
• Flexibility - Required to work holidays, weekends, and/or weekends to meet operational needs
• Must be able to work alternate schedules

Home Office Requirements

* Internet speed of 25mbps or higher download and a upload of 10mbps or higher required (you can test this by going to www.speedtest.net)

• Preferred Windows or Mac (no Chromebooks or tablets)
• Hardwired internet (ethernet) connection
• Private work area and adequate power source

What We Offer

* Competitive salary range: $17.75 - $22.17 per hour

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and holidays
• Flexible work arrangements, including remote work options

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics.

Pay Transparency

For positions on this contract, arenaflex will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Apply for this job