Experienced Customer Service Associate – Delivering Exceptional Experiences in Tuckerton, NJ at arenaflex

At arenaflex, we're passionate about making a difference in the lives of our customers, associates, and communities. As a Customer Service Associate, you'll be part of a dynamic team that's dedicated to delivering exceptional experiences and building lasting relationships. If you're a people person with a passion for providing top-notch service, we want to hear from you!

About arenaflex

arenaflex is a leading retailer that's committed to fulfilling lives every day. With a rich history of innovation and a passion for customer satisfaction, we've become a household name in the convenience store industry. Our stores offer a wide range of products and services, from fresh food and beverages to fuel and lottery tickets. But it's not just about the products – it's about the experience. We're dedicated to creating a welcoming and inclusive environment where our customers feel valued and cared for.

Our Culture

At arenaflex, we're all about teamwork and collaboration. We believe that when we work together, we can achieve great things. Our associates are the heart and soul of our organization, and we're committed to providing them with the training, support, and resources they need to succeed. We're proud to be an equal opportunity employer and strive to create a workplace that's inclusive and respectful of all individuals.

Job Summary

As a Customer Service Associate, you'll play a critical role in delivering exceptional experiences to our customers. You'll be responsible for providing top-notch service, operating the cash register, and maintaining a clean and organized store environment. You'll also be expected to work collaboratively with your team to achieve sales goals and provide excellent customer service.

Key Responsibilities

* Greet and provide an enjoyable shopping experience for all customers

• Respond to customer requests and complaints in a timely and courteous manner
• Utilize the GREAT customer service and customer recovery model to ensure customer engagement
• Communicate with the management team regarding customer requests and concerns
• Operate the cash register, scan items, bag merchandise, and properly handle different methods of payment
• Maintain proper cash levels in the register drawer and change machines
• Activate fuel and gift cards and assist with lottery purchases as needed
• Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol
• Stock and refill product within the interior and exterior core register area, cold express cases, bakery, and grocery aisles
• Perform customer fuel transactions and monitor activities at the fuel court
• Prepare all made-to-order food and/or beverages according to recipe or customer specifications
• Stock food and beverage areas with products and supplies to ensure in-stock conditions at all times
• Ensure the proper execution of assigned foodservice and beverage programs and procedures
• Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris, and spills
• Follow proper coding procedures, check expiration codes, face, and inspect all items, pull expired items, document, and discard
• Adhere to the execution of established safety, security, quality, and store operations policies, procedures, and practices as outlined in arenaflex's policy manual, training materials, and other publications
• Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.)
• Ensure safe working conditions by maintaining a clean, organized work area in accordance with standards
• Complete other tasks as assigned by store management

Essential Functions

* Ability to work well individually as well as in a team environment

• Good communication skills
• Excellent customer service skills
• Ability to learn FSRA process and procedures and demonstrate on a daily basis
• Ability to work overtime as needed
• Ability to multi-task in a fast-paced environment
• Ability to learn and demonstrate all arenaflex Safety and Quality Assurance processes and procedures
• Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally, and grasping firmly
• Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling, and pushing
• Must be able to lift and carry up to 35 lbs
• Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment
• Must be at least 16 years old
• Must have reliable transportation
• Must wear slip-resistant shoes at all times
• Must be able to tolerate exposure to cleaning products

Basic Qualifications

* Pursuit of or high school diploma or equivalent, preferred

• Prior food service and/or customer service experience preferred

What We Offer

* Competitive hourly rate

• Opportunities for career growth and advancement
• Comprehensive training program
• Flexible scheduling
• Discounts on arenaflex products and services
• Paid time off and holidays
• 401(k) retirement plan
• Employee assistance program

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! Apply now to join our team as a Customer Service Associate in Tuckerton, NJ at arenaflex. Apply for this job