Experienced Customer Service Representative – Overnight Shift in Rochester, NY at arenaflex
Join arenaflex, a leading distributor of shipping, industrial, and packaging materials, as we continue to grow and expand our team of dedicated professionals. As an Overnight Customer Service Representative, you will play a vital role in delivering exceptional customer experiences and contributing to the success of our company.
About arenaflex
arenaflex is a family-owned company with over 9,000 employees across 13 locations, making us North America's leading distributor of shipping, industrial, and packaging materials. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as a trusted partner in the industry. As a member of our team, you will be part of a dynamic and supportive environment that values growth, learning, and teamwork.
Job Responsibilities
As an Overnight Customer Service Representative, you will be responsible for:
- Processing customer orders and inquiries in a collaborative call center using world-class technology
- Communicating with customers over phone, email, and chat to provide exceptional service and support
- Helping customers navigate arenaflex's website and online ordering system to ensure a seamless experience
- Becoming a product and solutions expert by learning about our extensive range of shipping, industrial, and packaging materials
- Answering product, pricing, and shipping questions quickly and confidently to meet customer needs
Minimum Requirements
To be successful in this role, you will need:
- A high school diploma or equivalent; a bachelor's degree is preferred
- Prior customer service experience is a plus, but we will train you to provide legendary service for our customers
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing situations
- Strong attention to detail and organizational skills
Benefits
As an arenaflex employee, you will enjoy a comprehensive benefits package, including:
- Complete health insurance coverage and 401(k) with 6% employer match that starts day one
- Multiple bonus programs to recognize and reward your hard work and dedication
- Paid holidays and generous paid time off to ensure work-life balance
- Tuition Assistance Program that covers professional continuing education to support your growth and development
- Employee Perks, including:
+ Café featuring affordable daily meal options from local restaurants + On-site fitness center and beautifully maintained walking paths + Best-in-class, clean, modern facilities
Work Environment and Company Culture
arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on the principles of teamwork, innovation, and customer satisfaction. As an Overnight Customer Service Representative, you will be part of a dynamic team that is passionate about delivering exceptional service and support to our customers.
Career Growth Opportunities and Learning Benefits
arenaflex is committed to the growth and development of our employees. We offer a range of training programs, mentorship opportunities, and career advancement paths to help you achieve your career goals. As an Overnight Customer Service Representative, you will have the opportunity to learn about our products and services, develop your customer service skills, and advance to leadership roles within the company.
Compensation and Perks
As an Overnight Customer Service Representative, you will be paid a competitive hourly rate of $26 to $33 per hour, with a $4 shift differential. You will also enjoy a range of benefits, including complete health insurance coverage, 401(k) with 6% employer match, and multiple bonus programs.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service and support, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the "Apply for the job now!" link below.
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