Experienced Customer Service Specialist – Seasonal Position in Kennewick, WA at arenaflex

At arenaflex, we pride ourselves on being a leader in the industry, recognized among Forbes Best Employers in America 2017. Our commitment to exceptional customer service starts with supporting our employees, creating an environment where teamwork, learning, and growth thrive. If you're looking for a place where your contributions are valued and you can make a real impact, then we want to hear from you!

About arenaflex

arenaflex is a dynamic and innovative company that values its employees and customers alike. We strive to provide exceptional service through inbound and outbound communications, fostering growth and building strong relationships with both internal and external customers. Our team is dedicated to ensuring that every customer interaction is a positive and memorable experience.

Job Summary

We are seeking an experienced Customer Service Specialist to join our team in Kennewick, WA. As a Seasonal Customer Service Specialist, you will be responsible for providing exceptional customer service through inbound and outbound communications for both Ferrellgas and Blue Rhino customers. This role requires strong communication and negotiation skills, with the ability to work effectively with internal and external customers to ensure a high-quality customer service experience.

Responsibilities

As a Customer Service Specialist, your key responsibilities will include:

• Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
• Working with customers daily to sustain and improve business relationships.
• Asking probing questions to identify customer issues or concerns.
• Ensuring accurate account maintenance and updating of account information.
• Using next call avoidance technique to mitigate future questions.
• Scheduling delivery orders and utilizing basic negotiation skills for issues pertaining to new and returning customers.
• Handling general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
• Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.
• Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.
• Supports the set-up of new customer accounts.
• Meet or exceed minimum performance standards outlined in company policy.

Qualifications

To be successful in this role, you will need:

• High School Diploma or equivalent.
• 1 or more year(s) of customer service experience.
• Exceptional customer service and negotiation skills.
• Strong organizational skills with typing and data entry experience.
• Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
• Proficient in Microsoft Office including Excel, Word, and Access.
• Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
• Applicants must not now, or any time in the future, require sponsorship for an employment visa.

Benefits

As a valued member of our team, you will enjoy a range of benefits, including:

• 401 (K) with generous company match.
• Paid Time Off (PTO).
• Paid training.
• Employee Stock Ownership Plan (ESOP).
• Compensation starting at $17.00 depending on experience.

Work Environment and Company Culture

At arenaflex, we pride ourselves on creating a positive and supportive work environment that encourages teamwork, learning, and growth. Our company culture is built on the values of:

• Respect: We value and respect each other's opinions, ideas, and contributions.
• Integrity: We operate with honesty, transparency, and accountability.
• Innovation: We encourage creativity, experimentation, and continuous improvement.
• Excellence: We strive for excellence in everything we do.

Career Growth Opportunities and Learning Benefits

arenaflex is committed to helping our employees grow and develop their careers. We offer a range of learning benefits, including:

• On-the-job training and development programs.
• Mentorship and coaching.
• Opportunities for advancement and career growth.
• Access to industry-leading training and development resources.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, then we want to hear from you! To apply for this exciting opportunity, please submit your application through our website or by clicking on the "Apply for the job now!" link below. Apply for this job Don't miss out on this opportunity to join a dynamic and innovative company that values its employees and customers alike. Apply now to become a part of the arenaflex team! Apply for this job