Experienced Customer Service Team Lead – Delivering Legendary Customer Experience in Milwaukee, WI at arenaflex
At arenaflex, we're not just a company – we're a family. We're a family-owned business that's been leading the way in shipping, industrial, and packaging materials for over three decades. With over 9,000 employees across 13 locations, we're proud to be North America's largest distributor of our products. And we're looking for talented individuals like you to join our team as an Experienced Customer Service Team Lead in Milwaukee, WI.
About arenaflex
arenaflex is a company that's built on a foundation of exceptional customer service. We believe that our customers are the lifeblood of our business, and we're committed to delivering the fast, friendly, and customer-focused experience that they deserve. From our state-of-the-art facilities to our comprehensive training programs, we're dedicated to empowering our employees to be the ultimate problem solvers.
Job Summary
As an Experienced Customer Service Team Lead at arenaflex, you'll play a critical role in ensuring that our customer service representatives are trained and empowered to deliver the legendary customer experience that our customers expect. You'll be responsible for coaching and developing our team members, reviewing customer interactions, and providing feedback to management on process improvements. If you're a motivated and results-driven leader with a passion for customer service, we want to hear from you!
Key Responsibilities
* Coach and develop Customer Service Representatives in all areas, including product knowledge, policies, and procedures, as well as performance metrics.
- Review phone, email, and other customer interactions to evaluate quality, track results, and provide coaching and performance reviews for increased success.
- Provide feedback to management on process improvements that increase efficiency and customer satisfaction.
- Facilitate team meetings and one-on-one sessions to communicate policy updates, company information, and provide training and coaching.
- Handle escalated customer issues and provide weekly support for customer interactions.
Minimum Requirements
* High School diploma or equivalent required. Bachelor's degree preferred.
- 3+ years of customer service experience.
- 2+ years of experience in a leadership/supervisory role preferred.
- Effective communication skills.
Preferred Qualifications
* Experience in a fast-paced, dynamic customer service environment.
- Proven track record of success in leading high-performing teams.
- Strong analytical and problem-solving skills.
- Ability to work in a team environment and build strong relationships with colleagues and customers.
Benefits
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
- Employee Perks:
+ Café featuring affordable daily meal options from local restaurants. + On-site fitness center and beautifully maintained walking paths. + Best-in-class, clean, modern facilities.
Work Environment and Company Culture
At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe that our employees are our greatest asset, and we're dedicated to providing them with the tools, training, and resources they need to succeed. Our company culture is built on a foundation of respect, integrity, and teamwork, and we're proud to be an EEO/AA Employer/Vet/Disabled.
Compensation and Growth Opportunities
As an Experienced Customer Service Team Lead at arenaflex, you can expect a competitive salary range of $28 to $35 per hour, with significant growth and earning potential. We're committed to investing in our employees' careers and providing them with opportunities for advancement and professional growth.
How to Apply
If you're a motivated and results-driven leader with a passion for customer service, we want to hear from you! Apply now by visiting our website or clicking on the "Apply for the job now!" button below.
Apply for the job now!
Apply for the job now! Apply for this job Apply for this job