Experienced Customer Service Specialist – Retail Sales and Customer Experience

Join arenaflex, a leading provider of paints, coatings, and innovative solutions, as a Customer Service Specialist in our Gainesville, FL store. As a key member of our retail team, you will play a vital role in delivering exceptional customer experiences, driving sales growth, and maintaining the high standards of our products and store.

About arenaflex

At arenaflex, our purpose is to inspire and improve the world by coloring and protecting what matters. We're a company that values innovation, creativity, and customer satisfaction. Our paints, coatings, and solutions make the places and spaces in our world brighter and stronger. We're committed to creating a workplace that's inclusive, supportive, and empowering for our employees.

Job Summary

As a Customer Service Specialist, you will be the face of arenaflex, providing exceptional customer service, answering questions, and recommending products to meet our customers' needs. You will work closely with wholesale and retail customers, process sales transactions, and maintain the high quality and visual standards of our products and store. You will also be responsible for achieving sales goals, maintaining inventory control, and suggesting ways to improve sales.

Responsibilities

* Ensure high levels of customer satisfaction through excellent sales service

• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Qualifications

* Must be at least eighteen (18) years of age

• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications

* Have a valid, unrestricted Driver's License

• Have at least a High School diploma or GED
• Have at least one (1) year experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

Skills and Competencies

* Excellent customer service skills

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Basic math skills and accuracy with handling cash and operating a point-of-sale system
• Ability to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Ability to work in a team environment and maintain a positive attitude
• Ability to read, write, comprehend, and communicate in more than one language

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills. We offer a range of training programs, mentorship opportunities, and career development resources to help you achieve your goals. Our employees are empowered to take ownership of their careers and make a meaningful impact on our business.

Work Environment and Company Culture

Our Gainesville, FL store is a dynamic and fast-paced environment where you will have the opportunity to work with a talented team of professionals. We're committed to creating a workplace that's inclusive, supportive, and empowering for our employees. Our company culture is built on the values of innovation, creativity, and customer satisfaction.

Compensation, Perks, and Benefits

We offer a competitive salary, benefits package, and perks to our employees. Our benefits include:

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off and holidays
• Employee discounts on arenaflex products and services
• Opportunities for career growth and development

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application online, and we'll be in touch to discuss your qualifications further.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, supportive, and empowering for our employees. Apply for this job