Experienced Customer Service/Technical Support Representative (Onsite) in DeLand, FL – Join arenaflex's Global Team of Game-Changers

Are you a customer-centric individual with a passion for delivering exceptional experiences? Do you thrive in a dynamic, inclusive environment where diversity and innovation are celebrated? Look no further! arenaflex, a global leader in customer experience and technology innovation, is seeking an experienced Customer Service/Technical Support Representative to join our team in DeLand, FL.

About arenaflex

arenaflex is a forward-thinking organization that has earned numerous awards for its commitment to creating a people-first culture, inclusive workplace, and genuine sense of belonging. We're proud to be recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." Our diverse team of over 440,000 game-changers from 70+ countries is united by a shared purpose: to help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation.

Career Growth and Personal Development

At arenaflex, we believe in empowering our employees to reach their full potential. That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. In fact, about 80% of our managers and leaders have been promoted from within! Our commitment to career growth and personal development is just one of the many reasons why arenaflex is an employer of choice.

Key Responsibilities

As a Customer Service/Technical Support Representative at arenaflex, you will:

• Provide inbound customer support via phone, email, or chat
• Help customers resolve technical issues and answer questions regarding client products and services
• Assist in correcting billing concerns and delivering expert customer experiences
• Utilize multiple systems on a PC throughout your day-to-day work and pass technical assessments to demonstrate your skills

Essential Qualifications

To succeed in this role, you'll need:

• 18 years or older with a High School Diploma or GED
• Live within 40 miles of the site and be able to work your full shift in the office
• Strong communication and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Basic computer skills and familiarity with software applications

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Previous customer service or technical support experience
• Familiarity with CRM software and other technical tools
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team

What's in it for You?

As an arenaflex employee, you'll enjoy:

• Paid training and opportunities for lucrative referral bonuses
• Competitive hourly wage: $18/hour
• Medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more to support the community and the world
• Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness
• Locker rooms, staff kitchen and vending, cafeteria with lounge area, pool table, TV, and more
• A range of other perks and benefits

Work Environment and Culture

arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. Our DeLand, FL location offers a dynamic and collaborative workspace where you'll have the opportunity to work with a talented team of professionals from diverse backgrounds. We're proud to be an equal opportunity employer and welcome applications from all qualified candidates.

How to Apply

If you're a motivated and customer-centric individual who is passionate about delivering exceptional experiences, we want to hear from you! Apply now to join arenaflex's global team of game-changers and start your journey to a rewarding career in customer service and technical support.

Location:

DeLand, FL

Job Type:

Full-time

Salary:

$18/hour

Benefits:

Medical, dental, and vision insurance; comprehensive Employee Assistance Program (EAP); paid training and opportunities for lucrative referral bonuses; and more

Work Environment:

Dynamic and collaborative workspace with a diverse team of professionals

Culture:

Inclusive, diverse, and supportive work environment with a focus on career growth and personal development Don't miss this opportunity to join arenaflex's global team of game-changers! Apply now and start your journey to a rewarding career in customer service and technical support. Apply for this job