Experienced Data Entry Specialist – Customer Service and Operations Support

Join arenaflex, a leading provider of innovative logistics and supply chain solutions, as a skilled Data Entry Specialist in our Houston, TX office. As a key member of our team, you will play a vital role in ensuring the smooth operation of our customer service and operations functions. If you are a detail-oriented, organized, and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a dynamic and growing company that is committed to providing exceptional service to our customers. We operate a network of short line railroads, switching sites, terminals, ports, and logistics hubs, and we are dedicated to keeping the world's supply chain moving. Our team is passionate about delivering outstanding results and creating a positive work environment that fosters growth and development.

Why Join arenaflex?

* Outstanding culture recognized by Forbes and Newsweek

• Competitive compensation and benefits
• Leadership and development programs offered through arenaflex University
• Career advancement opportunities
• Collaborative and supportive work environment

Job Description

As a Data Entry Specialist, you will be responsible for providing high-quality support to our Account Managers and Vessel Managers by accurately and efficiently entering customer data, releases, and inbounds into our Terminal Operating System (TOS). Your primary focus will be on ensuring that all customer information is up-to-date and accurate, and that all tasks are completed in a timely manner.

Key Responsibilities:

* Maintain confidentiality with all information provided

• Follow all safety rules and policies and report any safety issues
• Provide quality service, maintain a positive and friendly demeanor, exhibit professionalism and a strong work ethic
• Must be able to work under pressure, meet deadlines, and have strong organizational and communication skills
• Possess a thorough understanding of the terminals' operating capabilities and processes
• Ability to adjust to changing operating conditions and work with a team
• Develop and maintain clear communications with each Account Manager and Vessel Manager to understand their needs, directions, and special requirements
• Enter Customer Releases, Inbounds, Uploads into TOS following Account Services Processes and customer specific requirements
• Ensure all inbounds and releases are entered in a timely fashion following First In First Out except for any HOT request
• Verify entered Customer and Account Data by reviewing, correcting, deleting, or reentering data
• Update Data Entry Log real time for all tasks completed throughout the day
• Assist Account Managers by reviewing Open Shipping Container Report and pulling documentation to close any open containers

Essential Qualifications:

* High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred

• 1-2 years of experience in data entry, customer service, or a related field
• Excellent communication and organizational skills
• Ability to work in a fast-paced environment and meet deadlines
• Strong attention to detail and accuracy
• Ability to maintain confidentiality and handle sensitive information
• Proficiency in Microsoft Office, particularly Excel and Word

Preferred Qualifications:

* Experience working in a logistics or supply chain environment

• Knowledge of Terminal Operating Systems (TOS) and other logistics software
• Familiarity with customer service principles and practices
• Ability to work in a team environment and provide support to colleagues
• Strong problem-solving and analytical skills

Skills and Competencies:

* Excellent communication and interpersonal skills

• Strong organizational and time management skills
• Ability to work in a fast-paced environment and meet deadlines
• Strong attention to detail and accuracy
• Ability to maintain confidentiality and handle sensitive information
• Proficiency in Microsoft Office, particularly Excel and Word
• Ability to learn and adapt to new software and systems

Career Growth Opportunities and Learning Benefits:

* arenaflex is committed to providing ongoing training and development opportunities to help you grow and succeed in your career

• We offer a range of leadership and development programs through arenaflex University
• Opportunities for career advancement and professional growth
• Collaborative and supportive work environment that fosters learning and growth

Work Environment and Company Culture:

* arenaflex is a dynamic and growing company that is committed to providing exceptional service to our customers

• Our team is passionate about delivering outstanding results and creating a positive work environment that fosters growth and development
• We value diversity, equity, and inclusion and are committed to creating a workplace that is welcoming and inclusive for all employees
• arenaflex offers a range of benefits and perks, including competitive compensation, comprehensive health insurance, and a 401(k) retirement plan

Compensation, Perks, and Benefits:

* Competitive compensation package

• Comprehensive health insurance
• 401(k) retirement plan
• Paid time off and holidays
• Opportunities for professional growth and development
• Collaborative and supportive work environment

How to Apply:

If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you are the ideal candidate for this role. We look forward to hearing from you! Apply for this job