Experienced Customer Service Representative – Dacula, GA
Join arenaflex, a leading distributor of shipping, industrial, and packaging materials, as a Customer Service Representative in our Dacula, GA location. As a key member of our team, you will play a vital role in delivering exceptional customer experiences, navigating complex orders, and providing legendary service to our valued customers.
About arenaflex
arenaflex is a family-owned company with over 9,000 employees across 13 locations in North America. We are committed to providing our customers with the best products, services, and support. Our company culture values teamwork, innovation, and customer satisfaction, making us an exciting and rewarding place to work.
Job Responsibilities
As a Customer Service Representative, you will be responsible for:
- Processing customer orders and inquiries in a collaborative call center using world-class technology
- Communicating with customers over phone, email, and chat to resolve their queries and concerns
- Helping customers navigate arenaflex's website and online ordering system
- Becoming a product and solutions expert by learning about our extensive range of shipping, industrial, and packaging materials
- Answering product, pricing, and shipping questions quickly and confidently to provide exceptional customer service
Minimum Requirements
* High school diploma or equivalent; Bachelor's degree preferred
- Prior customer service experience is a plus, but we will train you to provide legendary service for our customers
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing situations
Benefits
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one
- Multiple bonus programs to recognize and reward your hard work and dedication
- Paid holidays and generous paid time off to ensure work-life balance
- Tuition Assistance Program that covers professional continuing education to help you grow and develop in your career
- Employee Perks, including best-in-class, clean, modern facilities, first-class fitness center, and beautifully maintained walking trails
Work Environment and Company Culture
arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on teamwork, innovation, and customer satisfaction, making us an exciting and rewarding place to work. We offer a range of opportunities for growth and development, including training programs, mentorship, and career advancement.
Compensation and Perks
* Competitive hourly rate of $25-$27 per hour, with significant growth and earning potential
- Opportunities for bonuses and incentives to recognize and reward your hard work and dedication
- Comprehensive benefits package, including health insurance, 401(k), and paid time off
- Employee Perks, including best-in-class facilities, fitness center, and walking trails
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the "Apply for the job now!" button below.
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