Experienced Technical Customer Service Agent – Precision Measurement Solutions

At arenaflex, we're a global leader in precision measurement solutions, dedicated to delivering top-tier service to our customers. We're seeking a highly skilled and detail-oriented Technical Customer Service Agent to join our team in Apex, NC. As a key member of our customer-facing team, you'll play a critical role in ensuring seamless order fulfillment, accurate record-keeping, and timely customer support.

About arenaflex

arenaflex is a global leader in precision measurement solutions, with a rich history of innovation and customer satisfaction. Our team is passionate about delivering exceptional service and support to our customers, and we're committed to creating a work environment that fosters growth, learning, and collaboration. If you're a customer-focused professional with a passion for delivering top-tier service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

As a Technical Customer Service Agent, you'll be responsible for:

• Managing and confirming sales orders, monitoring and allocating inventory, and generating preorders to support timely warehouse operations.
• Accurately entering sales and service orders while responding promptly to customer inquiries.
• Verifying commission rates, preparing commission statements, and ensuring timely distribution of reports and supporting documentation to sales representatives.
• Processing product returns, generating service tickets, and maintaining up-to-date records on repairs, replacements, and credit resolutions.
• Maintaining accurate customer data in the CRM system.
• Organizing documentation related to returns, product changes, pricing updates, and scheduling adjustments.

Essential Qualifications

* High School Diploma or equivalent required.

• 1-2 years of customer service, order entry, or sales support experience (manufacturing experience a plus).
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and meet deadlines.
• Familiarity with sales orders, inventory systems, or CRM platforms preferred.
• Clear written and verbal communication.
• Basic understanding of internal policies and ability to acquire company-specific procedures quickly.

Preferred Qualifications

* Experience working in a fast-paced, detail-oriented environment.

• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Familiarity with arenaflex's products and services.

Skills and Competencies

* Strong communication and interpersonal skills.

• Ability to work in a team environment.
• Strong problem-solving and analytical skills.
• Ability to manage multiple tasks and meet deadlines.
• Familiarity with sales orders, inventory systems, or CRM platforms.
• Basic understanding of internal policies and ability to acquire company-specific procedures quickly.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to creating a work environment that fosters growth, learning, and collaboration. As a Technical Customer Service Agent, you'll have opportunities to:

• Develop your skills and knowledge in customer service, sales support, and inventory management.
• Work with a talented team of professionals who are passionate about delivering exceptional service.
• Participate in ongoing training and development programs to enhance your skills and knowledge.
• Take on additional responsibilities and contribute to the growth and success of our team.

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment that values collaboration, innovation, and customer satisfaction. Our team is passionate about delivering exceptional service and support to our customers, and we're committed to creating a work environment that fosters growth, learning, and collaboration. As a Technical Customer Service Agent, you'll have the opportunity to work with a talented team of professionals who share your passion for delivering top-tier service.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package that includes:

• Company-sponsored benefits that include medical, dental, vision, life, AD&D insurance, disability, and flexible spending account (FSA).
• Voluntary Critical Illness & Accidental Injury Insurance.
• Company 401(k) Plan with 4% employer match (Employee/Employer Contributions 100% vested upon hire).
• Paid vacation and holidays.

How to Apply

If you're a customer-focused professional with a passion for delivering top-tier service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!

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