Experienced Pharmacy Customer Service Associate – Delivering Exceptional Patient Care in a Dynamic Retail Environment

At arenaflex, we are committed to providing exceptional patient care and delivering a distinctive and delightful customer experience. As an Experienced Pharmacy Customer Service Associate, you will play a vital role in our mission to make a meaningful difference in the lives of our customers and patients. If you are passionate about delivering outstanding customer service, have a strong commitment to patient care, and are eager to grow your career in a dynamic retail environment, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading healthcare company that is dedicated to making a positive impact on the lives of our customers and patients. With a strong commitment to innovation, quality, and customer satisfaction, we strive to deliver exceptional patient care and provide a unique shopping experience that sets us apart from the competition. Our team of dedicated professionals is passionate about delivering outstanding customer service, and we are committed to creating a work environment that is inclusive, supportive, and empowering.

Key Responsibilities

As an Experienced Pharmacy Customer Service Associate, you will be responsible for delivering exceptional patient care and providing a distinctive and delightful customer experience. Your key responsibilities will include:

• Registering sales on assigned cash register and providing customers with courteous, fair, friendly, and efficient checkout service
• Assisting the pharmacist, under direct supervision, in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions
• Engaging customers and patients by greeting them and offering assistance with products and services, resolving customer issues and answering questions to ensure a positive customer experience
• Modeling and sharing customer service best practices with all team members to deliver a distinctive and delightful customer experience
• Providing customers with courteous, friendly, fast, and efficient service, recommending items for sale and suggesting trade-up and/or companion items
• Registering customer purchases, collecting cash and distributing change as requested, processing voids, returns, rain checks, refunds, and exchanges as needed
• Maintaining a clean and well-merchandised store environment, including keeping counters and shelves clean and restocking merchandise as required
• Performing duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions
• Reporting prescription errors to the pharmacist on duty and adhering to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program
• Handling telephone calls that do not require personal attention of the pharmacist, including those to physicians
• Processing manual claims for third-party program prescription services in a timely and efficient manner, and performing other clerical duties as assigned by the Pharmacy Manager
• Assisting and supporting Pharmacy Department on inventory management activities, such as ordering, unpacking, checking and storing shipment of pharmaceuticals
• Ensuring compliance with state and local laws regarding regulated products, including alcoholic beverages and tobacco products
• Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise
• Assisting with separation of food items and product placement as specified by policies/procedures
• Providing customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products
• Assisting with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
• Complying with all company policies and procedures, maintaining respectful relationships with coworkers

Essential Qualifications

* Must be fluent in reading, writing, and speaking English (except in Puerto Rico)

• Requires willingness to work flexible schedule, including evenings and weekend hours
• Must have a strong commitment to patient care and customer satisfaction
• Must be able to work effectively in a fast-paced environment and adapt to changing situations
• Must have excellent communication and interpersonal skills
• Must be able to lift up to 25 pounds and stand for long periods of time

Preferred Qualifications

* Prefer six months of experience in a retail environment

• Prefer prior work experience with arenaflex
• Prefer good math skills to fill prescriptions accurately, including counting, measuring and weighing medications
• Prefer good computer skills
• Prefer knowledge of store inventory control
• Prefer PTCB certification

Skills and Competencies

* Excellent customer service skills

• Strong communication and interpersonal skills
• Ability to work effectively in a fast-paced environment and adapt to changing situations
• Strong math skills to fill prescriptions accurately
• Good computer skills
• Knowledge of store inventory control
• Ability to lift up to 25 pounds and stand for long periods of time
• Strong commitment to patient care and customer satisfaction
• Ability to work effectively as part of a team

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to providing our employees with opportunities for career growth and development. As an Experienced Pharmacy Customer Service Associate, you will have the opportunity to:

• Develop your skills and knowledge in customer service, patient care, and pharmacy operations
• Participate in ongoing training and development programs to enhance your skills and knowledge
• Take on additional responsibilities and challenges to advance your career
• Work with a team of dedicated professionals who are passionate about delivering exceptional patient care and customer service
• Enjoy a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) plan, and paid time off

Work Environment and Company Culture

At arenaflex, we strive to create a work environment that is inclusive, supportive, and empowering. Our company culture is built on a foundation of respect, integrity, and teamwork, and we are committed to providing our employees with a positive and rewarding work experience. As an Experienced Pharmacy Customer Service Associate, you will have the opportunity to work in a dynamic retail environment that is dedicated to delivering exceptional patient care and customer service.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and benefits package, including:

• Medical, dental, and vision insurance
• 401(k) plan
• Paid time off
• Opportunities for career growth and development
• A positive and rewarding work environment
• A dynamic and supportive team of professionals who are passionate about delivering exceptional patient care and customer service

How to Apply

If you are passionate about delivering exceptional patient care and customer service, and are eager to grow your career in a dynamic retail environment, we encourage you to apply for this exciting opportunity. To apply, please visit our website at [arenaflex website] and submit your application online. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, supportive, and empowering, and we strive to provide our employees with opportunities for career growth and development. Apply for this job