Senior UX Designer – Customer Experience Innovation in Delivery at arenaflex

Join arenaflex, a global leader in e-commerce and customer experience innovation, as we seek a highly skilled Senior UX Designer to revolutionize the way our customers interact with delivery options. As a key member of the Amazon Delivery's Customer Experience team (ADX CX), you will play a pivotal role in shaping the future of delivery choice experiences, simplifying complex logistics into clear, meaningful options that delight and empower our customers.

About arenaflex

arenaflex is a customer-obsessed company that is constantly pushing the boundaries of innovation and excellence. With a passion for making a difference in people's lives, we strive to create products and services that are intuitive, user-friendly, and tailored to meet the unique needs of our customers. Our commitment to customer satisfaction is unwavering, and we are dedicated to delivering exceptional experiences that exceed expectations.

The Role

As a Senior UX Designer on the ADX CX team, you will be responsible for designing and delivering innovative solutions that address the complex needs of our customers. You will work closely with cross-functional teams, including business leaders, developers, and researchers, to uncover insights that bridge the gap between customer needs and delivery capabilities. Your expertise will be instrumental in creating experiences that naturally guide customers to their best choice, simplifying complex logistics into clear, meaningful options.

Key Responsibilities

* Develop and launch new ideas and step-change improvements that enhance customer experiences

• Effectively advocate and design for the customer through objective data, market analysis, customer insights, technical constraints/opportunities, and business insights
• Partner closely with business and development teams to plan and balance immediate changes with long-term, scalable solutions
• Create user flows, wireframes, visual designs, and prototypes to effectively concept and communicate detailed interaction behaviors that support decision making and development
• Assess and optimize the effectiveness of new and existing features by proactively planning, performing, and advocating validation techniques like usability testing, user research, and interpreting analytic data
• Present design work to UX partners, cross-disciplinary teams, and executive leaders

About the Team

The ADX CX team is a diverse group of designers and researchers who share a passion for creating exceptional customer experiences. We operate within the broader arenaflex Delivery Experience design organization, which includes teams focused on operational and transportation experiences critical to the success of the holistic delivery journey. We value individuals who drive inspiration, collaboration, and connection by bringing their authentic selves to work and respecting everyone's unique voices.

Qualifications

* 8+ years of design experience

• Available online portfolio
• Experience defining and maintaining design patterns and UX standards
• Experience with best practices for Product and Experience Design (including User Interfaces, Information Architecture, and Interaction Design)
• Experience in end-to-end design projects from design strategy through execution
• Knowledge of best practices for information architecture and product design
• Experience designing and prototyping with tools such as Figma, Photoshop, Illustrator, Proto.io, HTML, or similar

Preferred Qualifications

* Experience designing customer-facing retail products

• Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps
• Experience presenting to and effectively advising partners within and outside of design
• Experience identifying and informing data needs to communicate strategic and tactical recommendations

What We Offer

* Competitive salary range: $127,100/year in our lowest geographic market up to $211,600/year in our highest geographic market

• Equity, sign-on payments, and other forms of compensation as part of a total compensation package
• Full range of medical, financial, and/or other benefits
• Opportunity to work with a diverse and talented team of designers and researchers
• Collaborative and dynamic work environment
• Professional growth and development opportunities
• Recognition and rewards for outstanding performance

How to Apply

If you are a motivated and creative UX Designer with a passion for customer experience innovation, we encourage you to apply for this exciting opportunity. Please submit your resume, cover letter, and online portfolio to [arenaflex Careers](https://arenaflex.com/careers). We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. We are committed to creating a diverse and inclusive work environment that empowers our employees to deliver exceptional results for our customers.

Accommodations for Applicants with Disabilities

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit [arenaflex Careers](https://arenaflex.com/careers) for more information. Apply for this job