Senior Customer Success Manager, Enterprise Solution SEO – Boston, MA

Join arenaflex, a global leader in online visibility management SaaS platforms, as we seek an experienced Senior Customer Success Manager to lead our Enterprise Solution SEO team in Boston, MA. As a key member of our Customer Success team, you will be responsible for driving customer success, developing strategic relationships, and delivering exceptional customer experiences. If you're a goal-oriented, success-driven professional with a passion for SEO and digital marketing, we want to hear from you!

About arenaflex

arenaflex is a leading online visibility management SaaS platform that enables businesses globally to run search engine optimization, pay-per-click, content, social media, and competitive research campaigns and get measurable results from online marketing. With over 10,000,000+ users worldwide and a team of over 1,000 people, we're constantly growing and innovating. Our mission is to empower businesses to succeed in the digital landscape, and we're looking for talented individuals like you to join our journey.

Job Summary

As a Senior Customer Success Manager, you will be responsible for leading our Enterprise Solution SEO team in Boston, MA. Your primary focus will be on driving customer success, developing strategic relationships, and delivering exceptional customer experiences. You will work closely with our Sales and Product teams to ensure seamless customer onboarding, adoption, and retention. Your expertise in SEO and digital marketing will be invaluable in helping our customers achieve their business goals.

Key Responsibilities

* Act as a "Player/Coach" for the Enterprise Solutions (EntSol) team, using your diverse SEO and digital marketing experience to develop effective processes and workflows for onboarding, customer adoption, account activation, and Quarterly Business Reviews (QBRs) across the USA.

• Discover business and SEO goals of customers to build out a business plan, including goals, timelines, benchmarks, and measures of success.
• Prepare and deliver QBRs with customers based on the goals identified during the discovery.
• Train customers on relevant arenaflex workflows to help them achieve their goals.
• Perform regularly scheduled meetings with key stakeholders to ensure customer goals are being met.
• Identify commonalities in tasks, processes, and workflows and develop engaging and helpful content (such as help articles, blogs, and videos) for our EntSol customers to help them "self-service" common tasks, processes, and workflows.
• Act as an extension of the customer's business, offering your own insights and recommendations based on extensive research into the customer's business, your knowledge of SEO, and their engagement within our platform.
• Proactive relationship management with accounts to maintain overall customer health.
• Monitor and report on the health and risk of assigned accounts using sophisticated processes/tools.
• Collaborate closely with the Sales and Product departments, both during the acquisition of new customers and throughout their time with arenaflex.
• Maintain a deep understanding of arenaflex's suite of products and also the wider SEO world.
• Provide dedicated technical and product support.
• Actively participate in team projects and arenaflex experiments that might result in new processes.
• Act as a conduit between the customer and our product team to help with the continued development of our products, leveraging customer feedback and use cases.

Requirements

* 5+ years of experience in the SEO and/or digital marketing field with 3+ years of agency experience.

• Extensive technical SEO and/or digital marketing knowledge and ability to deliver in-depth technical recommendations to customers.
• Must be physically located in the US region and willing to work business hours of the same.
• Hands-on experience in building SEO strategies, including keyword research, competitor analysis, and technical auditing.
• Experience working with Enterprise SEO platforms.
• Knowledge of Google Search Console, Google Ads, and Google Analytics.
• Ability to identify customer goals and then demonstrate bespoke workflows for the customer to help them achieve these goals.
• Experience in preparing and delivering in-depth QBRs.
• Solid understanding of Customer Success best practices and customer-oriented personality.
• Ability to learn software programs.
• Creative and analytical thinker with h2 problem-solving skills.
• Exceptional English verbal and written communication skills with the ability to communicate effectively at all levels.

Nice to Have

* You're a "Player/Coach," both directly managing your own customers and also offering your support and expertise to the rest of the EntSol CSM team.

• You have deep customer empathy and find fulfillment in helping customers reach their goals.
• You enjoy working with people and are driven to provide an excellent customer experience.
• You pride yourself on going above and beyond for teammates and customers.
• You are ready to be autonomous and proactive.
• You share our common values: Trust, because we prefer to speak up and be our true selves; Sense of Ownership, because it's not worth wasting time on something you don't believe in; and enthusiasm for Constant Changes, because we are always looking to make things better.

What We Offer

* Competitive salary and benefits package.

• Opportunity to work with a global leader in online visibility management SaaS platforms.
• Collaborative and dynamic work environment.
• Professional development and growth opportunities.
• Recognition and rewards for outstanding performance.
• Flexible work arrangements, including remote work options.
• Access to cutting-edge technology and tools.
• Comprehensive health, dental, and vision plans.
• Dependent Care Savings Accounts and Flexible Spending Accounts.
• Employee Assistance Program.
• 401(k) plan with flexible ways to save and fully vested employer match up to 4%.
• Unlimited PTO.
• Paid parental leave.
• Short-term and Long-term Disability.
• Accidental death and dismemberment (AD&D) insurance, Life Insurance.
• Travel Insurance.
• Corporate Events.
• Snacks, coffee, tea.

How to Apply

If you're a motivated and results-driven professional with a passion for SEO and digital marketing, we want to hear from you! Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws. All employment decisions are based on business needs, job requirements, merit, and individual qualifications. Apply for this job