Experienced Customer Service Associate – Williamsburg, VA Location

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we want to hear from you! arenaflex is seeking an experienced Customer Service Associate to join our team in Williamsburg, VA. As a Customer Service Associate at arenaflex, you will be the face of our brand, providing top-notch service to our customers and helping to drive sales growth.

About arenaflex

arenaflex is a leading retail and convenience store chain that has been serving the community for over 50 years. We pride ourselves on our commitment to customer satisfaction, quality products, and exceptional service. Our team is dedicated to making a positive impact in the lives of our customers, and we're looking for like-minded individuals to join our flock.

Job Description

As a Customer Service Associate at arenaflex, you will be responsible for providing an exceptional customer experience that supports our vision to fulfill lives every day. This includes:

• Greeting and providing an enjoyable shopping experience for all customers
• Responding to customer requests and complaints in a timely and courteous manner
• Utilizing the GREAT customer service and customer recovery model to ensure customer engagement
• Communicating with the management team regarding customer requests and concerns
• Operating the cash register, scanning items, bagging merchandise, and properly handling different methods of payment
• Maintaining proper cash levels in the register drawer and change machines
• Activating fuel and gift cards and assisting with lottery purchases as needed
• Complying with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol
• Stocking and refilling product within the interior and exterior core register area, cold express cases, bakery, and grocery aisles
• Performing customer fuel transactions and monitoring activities at the fuel court
• Preparing all made-to-order food and/or beverages according to recipe or customer specifications
• Stocking food and beverage areas with products and supplies to ensure in-stock conditions at all times
• Ensuring the proper execution of assigned foodservice and beverage programs and procedures
• Completing cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris, and spills
• Following proper coding procedures, checking expiration codes, facing, and inspecting all items, pulling expired items, documenting, and discarding
• Adhering to the execution of established safety, security, quality, and store operations policies, procedures, and practices as outlined in arenaflex's policy manual, training materials, and other publications
• Completing all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.)
• Ensuring safe working conditions by maintaining a clean, organized work area in accordance with standards
• Completing other tasks as assigned by store management

Essential Functions

* Ability to work well individually as well as in a team environment

• Good communication skills
• Excellent customer service skills
• Ability to learn FSRA process and procedures and demonstrate on a daily basis
• Ability to work overtime as needed
• Ability to multi-task in a fast-paced environment
• Ability to learn and demonstrate all arenaflex Safety and Quality Assurance processes and procedures
• Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally, and grasping firmly
• Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling, and pushing
• Must be able to lift and carry up to 35 lbs
• Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment
• Must be at least 16 years old
• Must have reliable transportation
• Must wear slip-resistant shoes at all times
• Must be able to tolerate exposure to cleaning products

Basic Qualifications

* Pursuit of or high school diploma or equivalent, preferred

• Prior food service and/or customer service experience preferred

What We Offer

* Competitive hourly rate

• Opportunities for career growth and advancement
• Comprehensive training program
• Flexible scheduling
• Discounts on arenaflex products and services
• A fun and dynamic work environment

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply now to become a Customer Service Associate at arenaflex in Williamsburg, VA. Apply for this job