Experienced Bilingual Customer Support Specialist – Anaheim, CA
Join arenaflex, a leading distributor of shipping, industrial, and packaging materials, as a Bilingual Customer Support Specialist in Anaheim, CA. As a key member of our customer-focused team, you will have the opportunity to deliver exceptional service to our customers, develop your skills and expertise, and grow your career in a dynamic and supportive environment.
About arenaflex
arenaflex is a family-owned company with over 9,000 employees across 13 locations in North America. We are committed to providing our customers with the best possible service and support, and we are looking for talented and motivated individuals to join our team. As a Bilingual Customer Support Specialist, you will be part of a collaborative and fast-paced environment where you will have the opportunity to learn, grow, and succeed.
Job Responsibilities
As a Bilingual Customer Support Specialist, you will be responsible for:
- Processing customer orders, making product recommendations, and handling account inquiries using world-class technology
- Being a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
- Building business relationships with customers over phone, email, and chat
- Understanding customer needs and recommending arenaflex's best solutions
- Helping customers navigate arenaflex's website and online ordering
Minimum Requirements
To be successful in this role, you will need:
- A high school diploma or equivalent; a bachelor's degree is preferred
- Excellent problem-solving, listening, and communication skills
- Prior customer service experience is a plus, but if you are eager to learn, we will train you!
- Bilingual (English/Spanish) - fluent in both verbal and written forms
Benefits
As a Bilingual Customer Support Specialist at arenaflex, you will enjoy:
- Complete health insurance coverage and 401(k) with 6% employer match that starts day one
- Multiple bonus programs
- Paid holidays and generous paid time off
- Tuition Assistance Program that covers professional continuing education
- Employee Perks, including best-in-class, clean, modern facilities, first-class fitness center, and nearby walking path
Work Environment and Culture
arenaflex is a drug-free workplace and an EEO/AA Employer/Vet/Disabled. We are committed to creating a diverse and inclusive work environment where our employees can thrive and grow. Our collaborative and fast-paced environment is perfect for individuals who are eager to learn, grow, and succeed.
Career Growth Opportunities
As a Bilingual Customer Support Specialist at arenaflex, you will have the opportunity to develop your skills and expertise, and grow your career in a dynamic and supportive environment. Our professional environment offers one-on-one peer mentoring and room to grow in your career. You will have the opportunity to learn from experienced colleagues and develop your skills in a supportive and collaborative environment.
Compensation and Perks
As a Bilingual Customer Support Specialist at arenaflex, you will enjoy a competitive compensation package, including:
- Pay from $25 to $30 per hour with significant growth and earning potential!
- Includes $2 Shift Differential
- Full-Time Hours: 12:30 PM to 9 PM, 4 weekdays and 1 weekend day
How to Apply
If you are a motivated and customer-focused individual who is eager to learn and grow, we encourage you to apply for this exciting opportunity. Please submit your application through the link below: Apply for this job We look forward to hearing from you and welcoming you to the arenaflex team! Apply for this job